TITLE:

Parts Manager (BOAT

PARTS & SERVICE EXERIENCE REQUIRED!

!!)

JOB SUMMARY

Responsible for ordering and inventorying parts in busy boat & RV service center. Answering phone and setting-up appointments with service customers. Collecting payments and maintaining records of sales. Some service writing and assisting service manager with daily operations. Supports and contributes to the mission, vision and values of the company:

Mission:

To provide a memorable water sports experience for customers

Vision:

To deliver the highest quality service, maintain a professional demeanor, and create a lasting impression with each and every customer.

Values:

Accountability

We are personally and collectively responsible for delivering on our commitments. Collaboration
We communicate effectively with fellow employees and supervisors. Compassion
We act with kindness and respect for all those we serve . Excellence
In whatever we do, we do it with a dedication to be the best. Integrity
We uphold the highest standards of honesty and integrity in all that we do. Investment
We have a commitment to the growth and success of the business. Adaptability
We proactively pursue continuous improvement. Service
We strive to provide an experience that exceeds our customers' highest expectations. Teamwork
We will respect and support one another in achieving our goals and mission. Balance
We strive to operate a professional company with a focus on customer service to invest in our future.

QUALIFICATIONS

Required Education Bachelor's Degree and/or Equivalent Business/Operational Experience Experience 10+ years of boat industry experience and specially service and parts Skills Ability to be a team player and model positive behavior, organize and maintain work flow, provide effective leadership, and exercise independent critical judgment.

Excellent customer service skills and communication skills, ability to work in a fast-paced work environment, work with little to no supervision, high level of computer skills, proficient email correspondence, and generate the following: complex spread sheets, promotional material, contracts for service and professional business documents. Hours of Work Expected to work long hours on any day of the week during peak season. Physical Requirements This position requires a high level of physical activity. May be required to occasionally lift items of 50-100 lbs. Requires frequent computer use.

PREFERRED QUALIFICATIONS

Experience Working knowledge of boats, recreational vehicles, and jet skis operation/maintenance and general business operations.

JOB FUNCTIONS 1.

Leadership

Effectively leads and engages staff, conveying to them their importance to the overall success of the company
Supports organizational decisions, policies and procedures, and philosophies by communicating with buy-in modeling professional behavior and holding staff accountable for meeting company and position expectations.
Addresses performance, behavior or other concerns immediately, communicating closely with the Vice President.
Able to work with little or no supervision.
Responsible for company profitability and growth, expanding current revenue streams and developing new opportunities/programs. 2. Operations
Responsible for maintaining all records concerning financial transactions.
Schedule rentals using our web-based reservation system. Responsible for keeping staff trained to use the reservation system.
Keep detailed craft maintenance records. Ensure watercraft receive proper maintenance based on manufacturers' guidelines.
Conduct routine examination of all rental and safety equipment and keep detailed records.
Maintain a clean and safe work environment reflective of company standards and goals. 3. Communication
Give feedback regarding performance and maintain complete and accurate operational records.
Responsible for communicating with service manager and maintain work flow.
Accept constructive feedback in a positive manner and use feedback to develop plans for improvement.
Create a positive work environment for staff and customers.
Effectively handle stress, an increased workload, and/or workplace challenges in a calm and professional manner. Model professional communication methods to all staff.
Arrive early or on time to meetings, return phone calls and emails in a timely manner. Meet deadlines and commitments. Communicate often to CEO and Vice President as to the status of goals and projects. 4. Personal and Professional Management
Accountable for actions and model behavior, which sets a high standard of performance.
Openly support organizational changes and initiate required operational changes.
Willing to take initiative to get things done.
Handle stress and cope with frustrations.
Comply with organization's policies and procedures.
Ensure integrity in areas of compensation (worked and non-worked time), work-related expenses, use of company equipment and resources, and additionally hold staff accountable for the same.
Take responsibility for actions, accept responsibility for mistakes and report self-errors in a timely manner.
Expected to adhere to the standards and expectations of Young Harris Water Sports.
Responsible for upholding the highest level of professionalism and customer service.
Sign the Young Harris Water Sports employee handbook and familiarize yourself with company policies. 5. Resource Management
Effectively and efficiently utilize resources to maximize productivity, performance and profitability.
Look for areas of improvement to decrease costs and/or increase profitability.
Assure operational and organizational fiscal responsibilities are met.
Ensure that adequate staffing is maintained and make adjustments as necessary.
Review and approve all staff payroll and expense reports, ensuring compliance with all federal, state and company regulations. 6. Marketing
Demonstrate a desire to grow the company.
Create and distribute promotional materials to increase sales and profitability

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

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