Tracking and Tracing Team Lead - Overnight Hours/Remote Langham Logistics, Inc - 3.4 Indianapolis, IN Job Details Full-time 18 hours ago Qualifications Customer communication High school diploma or GED Full Job Description We are looking for an action-oriented, process-driven Customer Service & Tracking Team Lead to guide our Overnight Tracking & Tracing team. In this leadership and customer-centric role, you will be the operational anchor ensuring that shipments are monitored in real time, exceptions are resolved before they cause delays, and our clients receive world-class communication every step of the way. If you thrive in dynamic, high-stakes supply chain environments, enjoy mentoring team members, and excel at translating fast-moving freight data into customer confidence, we want to talk to you.

Key Expectations:

Lead & Support Frontline Operations:

: Lead day-to-day tracking workflows, mentor and onboard new team members, manage scheduling/PTO coverage, and partner with peer supervisors to design effective training materials.

Proactive Shipment Management:

Oversee tracking across our Transportation Management System (TMS), ensuring pickups and deliveries consistently align with agreed-upon client service levels.

Real-Time Escalation & Problem Solving:

Identify transit anomalies early. Coordinate directly with Dispatch, Carriers, and Customer Service to resolve exceptions, delays, and temperature deviations swiftly.

Specialized Freight Compliance:

Maintain meticulous records, including logging temperature-control transit data to protect sensitive shipments and uphold quality standards.

Continuous Improvement:

Collaborate directly with the Operations Supply Chain Compliance Manager to refine operational workflows, reduce errors, and scale best practices.

High-Impact Communication:

Manage a fast-paced queue of inbound emails and web portal inquiries with prompt, professional, and solutions-first support.

Skills & Experience:

Industry Expertise:

Demonstrated background in transportation, freight forwarding, or third-party logistics (3PL). Experience with temperature-controlled or time-sensitive freight is a strong plus.

Proven Leadership:

Previous track record as a Team Lead or Senior Coordinator ready to step into leadership.

Critical Thinking & Agility:

Ability to anticipate bottlenecks, navigate shifting shipment priorities, and negotiate workable solutions with carriers and internal partners under tight timelines.

Clear, Professional Communication:

Excellent written, verbal, and interpersonal communication skills across diverse teams and client profiles.

Tech-Savvy & Detail-Oriented:

Confident navigating TMS platforms, enterprise email, portals, and spreadsheets, combined with strong data accuracy and basic math skills.

Self-Direction:

Proven ability to work autonomously from a home-office environment while keeping team members connected and accountable.

Education:

High school diploma or GED required.

Work Environment & Onboarding Expectations Work Model:

Primarily remote / work-from-home setting.

Onboarding & Training:

Initial comprehensive training takes place on-site at our Indianapolis Headquarters. Candidates must be available to complete this in-person orientation.

Quarterly Touchpoints:

Regular remote work is complemented by mandatory on-site quarterly leadership and team alignment meetings at our Indianapolis headquarters.

Physical Demands:

Standard remote desk setup requiring extended periods of computer usage, telephone correspondence, and multi-monitor data review.