Operations Manager

• Business Contact (BC) for FedEx delivery contractor GSC Logistics Inc. Bessemer, AL Job Details Full-time $58,000
• $62,500 a year 1 hour ago Benefits Paid training Fuel card Paid time off Qualifications Customer communication Teamwork Customer service Fleet management Dispatching Driver's License Organizational skills Full Job Description About us We are professional, agile and our goal is to provide excellent customer service to our clients, being the best at what we do and doing it with a safety-first mindset.

We are contractor for FedEx providing pick-up and delivery services through multiple contracts in multiple States.

Our work environment includes:

A fast paced, team oriented atmosphere. The best equipment and tools to allow our team members to be the best at what they do. Fair and balanced work loads for drivers. Attentive Operations Managers to ensure our team members have all the support they need throughout the work day.

• Job Overview:

• GSC Logistics is a contractor to FedEx providing pick-up and delivery services to a select group of zip codes in the Birmingham Alabama area.

We are seeking a highly skilled and motivated Operations Manager, or Business Contact (BC) in FedEx terminology, to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our delivery business which includes 13 routes/drivers on average per day, Monday through Saturday. We load and dispatch out of the FedEx Station in Bessemer AL. This is an exciting opportunity for someone who is passionate about logistics, motivating and leading a team and customer service.

• Duties:

• Travel to the FedEx Station each morning between 7:00 and 8:00 to oversee and participate in the final loading of trucks and the dispatch of drivers.

The morning oversight routine includes the following activities: inspecting trucks, inspecting loads, confirming equipment operation, confirming gas cards, confirming driver attendance, re-distributing loads as needed, assisting with load of final packages as needed, trouble shooting problems, visiting with drivers to build enthusiasm for day, answering driver questions, pushing to get driver's dispatched as early as possible, meeting with any drivers necessary to provide feedback/coaching for coding errors, PPOD, MPU/MPW, RYDE results, accidents, safety issues, efficiency, teamwork, etc., and documenting any disciplinary discussions as needed.

• Ensure the dispatch of drivers each day as early as possible but not later than 9:30 am.
• Meet with FedEx Station Management peridically to discuss issues, concerns, performance, etc.
• After dispatch, travel to a home office to oversee and monitor driver performance throughout the day using tools like Ground Cloud or DSW. Proactively contact drivers who are having observed issues to assist and troubleshoot. Be available throughout the day for phone calls from drivers, FedEx Management or company management to assist with resolving issues and to trouble shoot problems.
• Periodically, drive a route and perform deliveries/pick-ups as may be required to support the operational plan or as a contingency in the case of a staffing problem or other issue that affects our ability to deliver packages.
• The Operations Manager/BC must ensure the company meets its contractual obligations to FedEx each day which includes delivering all packages, proper coding of un-deliverable packages, making all assigned pick-ups in the designated pick-up windows, safe operation of of the vehicles and drivers completing all required tasks including PPOD, following delivery instructions, package placement, delivering to the proper location, proper handling of hazmat, wearing their uniforms and providing excellent customer service.
• Create daily route plans in a system called DRO to organize how the service area will be covered including how many routes will be run each day, which sections of the service area each route will cover, which truck will be assigned to a work area, which route and work area each driver will be assigned to and how each truck will be loaded.
• Provide a daily safety message to drivers. Oversee, the company safety program in coordination with the company's safety program vendor.
• Communicate effectively with all team members, providing clear instructions and feedback.
• Oversee and coordinate maintenance for the company's fleet of delivery vehicles.
• Perform additional tasks as required by company management or FedEx from time to time.

• Experience:

• Proven experience as an Operations Manager/Business Contact (BC) or in a related role.
• Commercial driving experience, with a valid driver's license and a clean driving record. FedEx delivery driving experience is preferred.
• Experience with delivery operations. FedEx experience is preferred.
• Experience with customer service, with a strong focus on providing excellent customer service.
• Experience with moving and loading/unloading goods.
• Experience with courier services, with a strong focus on timely and accurate delivery.
• Experience with leading and motivationg a team.
• Experience recruting delivery drivers.

• Skills:

• Strong communication and organizational skills.
• Ability to manage multiple tasks and priorities.
• Experience with logistics management software and other relevant technologies.
• Ability to lift and move heavy objects, with a strong focus on safety.
• Commercial driving skills, including the ability to operate a van or box truck.
• Strong customer service skills, with the ability to provide excellent service to customers.
• Ability to work in a fast-paced environment, with a strong focus on efficiency and productivity.

Job Type:

Full-time Pay:

$58,000.00

• $62,500.

00 per year

Benefits:

Paid time off Paid training

Work Location:

In person