Overview We are seeking a highly organized, professional Transport Coordinator to join our team on a full-time basis. This role is essential in bridging communication gaps and ensuring our clients receive timely transportation assistance. You will be the primary point of contact for clients, managing everything from initial applications and scheduling to Medicaid voucher reconciliation. The ideal candidate is a multitasker who thrives in a fast-paced environment and is committed to providing exceptional service to our community.

Core Responsibilities Client Communication & Support Daily Intake:

Monitor and process all incoming voice and email requests for assistance daily.

Direct Assistance:

Receive incoming calls to help clients with transportation needs, application queries, and general questions.

Information Provider:

Educate clients on internal policies, procedures, and the specific Medicaid process for requesting transportation vouchers.

Outreach:

Contact clients as needed to confirm appointment details and provide pickup information for the upcoming transport schedule.

Data Management & Scheduling Record Maintenance:

Enter, confirm, and update client information in the database to ensure 100% accuracy.

Provider Management:

Add and update provider information in the system; confirm details regularly.

Scheduling Oversight:

Coordinate client appointments and process scheduling changes with both clients and providers using Trapeze or similar scheduling software.

Reporting:

Document all information in the database and process "Request-a-Ride" entries daily according to established protocols.

Administrative & Technical Tasks Medicaid Processing:

Reconcile Medicaid transportation vouchers by verifying services within the Trapeze system.

Application Lifecycle:

Review new client applications, notify clients of missing data, and complete master files.

Operations Support:

Relieve the dispatch and transport teams as needed to ensure continuous service.

Leadership:

Assist the staff in developing communication plans for Spanish-speaking clients to ensure continuation of service when you are unavailable.

Executive Assistance:

Provide administrative support to Deputy Director as requested

Requirements & Qualifications Technical Skills:

Proficiency in computer data entry and database management and scheduling software (experience with Trapeze is a plus).

Professionalism:

Ability to maintain a high level of professionalism and confidentiality at all times.

Detail Oriented:

Strong commitment to data consistency and accuracy.

Adaptability:

Willingness to "pitch in" where needed, including dispatch, transport, or volunteer training. Embark on a career where your coordination skills make a tangible impact! We're dedicated to fostering a collaborative environment that values safety, innovation, and exceptional service. If you're ready to take your logistics expertise to the next level within a supportive team committed to excellence—apply today!

Pay:

$14.50 - $15.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Life insurance Paid time off Retirement plan

Work Location:

In person