Manager on Duty - Communications Control & Route Operations

Manager on Duty - Communications Control & Route Operations Keolis Transit America - 3.2 Tempe, AZ Job Details Full-time $80,000 - $83,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation Teamwork Data visualization software proficiency Operations management Interpersonal skills Computer literacy English High school diploma or GED Dispatching Team management Attention to detail Transit transportation systems Full Job Description Company Overview Keolis is a dynamic international mobility provider with a broad fleet and a dedicated team committed to shaping the future of transportation. Operating across multiple countries and continents, Keolis delivers innovative transit solutions, digital reservation platforms, and sustainable mobility services worldwide.

Role Purpose:

The Manager on Duty - Communications Control & Route Operations provides leadership oversight, direction and guidance to Route Section Employees, Road Supervision and Communications Controllers, providing real time service delivery management. This position fosters a teamwork and collaborative environment while ensuring accountability and oversight in all areas including proper support staffing coverage during critical hours of operation.

Knowledge and Experience:

Must be over 21 years of age. High School Diploma or equivalent. Must have a valid license and have the ability to obtain an AZ Commercial License with passenger endorsement. Ability to work without direct supervision. Ability to read, write and speak English. Ability to work flexible schedules that may include nights, early mornings, weekends, and holidays. Ability to lead a large team. Ability to work in a union environment. Computer literate. Knowledge of data performance platforms such as Microsoft Power BI, Tableau or similar. Knowledge of Computer Aided Dispatching Systems (CAD) such as Clever Devices, Transit Master, Swiftly, Orb Cad or similar. Knowledge of labor relation skills and collective bargaining agreements. Minimum two (3) years of transit industry experience. Minimum two (2) years of transit dispatching experience using Computer Aided Dispatching systems.

Skills:

High level of attention to detail. Ability to multitask. Reliable and punctual. Strong organizational planning skills. Strong practical skills. Strong analysis and problem-solving skills. Ability to communicate effectively and tactfully both written and oral.

Key Accountabilities:

Ensure staff members assigned adhere to company/ agency policies, procedures and standards. Ensure service readiness, goal of 100% on time pull-outs, goal of Zero missed service is consistently being achieved. Leads the team daily huddles and ensure 100% participation and teambuilding. Closely monitors support staff members attendance and punctuality. Ensure Communications Controllers, Route Section Employees and Road Supervision is covering assigned territories at all times. Ensures Communications Controllers are diligently responding to CAD System Events in a timely and efficient manner. Conducts weekly pull-out and route checks on a regular basis. Conducts weekly leadership touchpoints with direct subordinates to ensure support, growth and job familiarity. Provides new hire training to Communications Controllers and Route Section Employees. Works collaboratively with Communications Control and Workforce Planning to ensure route detouring runs smoothly with minimal issues and full operational understanding. Works collaboratively with Safety Department and Agency officials regarding route safety concerns, passenger concerns, etc. Prepares a weekly performance report PowerPoint Presentation and presents to Senior Leadership weekly on performance improvements. Provides recognition for employees with satisfactory performance records. Takes proactive measures of follow-through to address violations not in compliance with policies and procedures and CBA. Conducts interviews and makes recommendation to hire new employees. Administer corrective action up to including termination as required. Ensures exceptional network performance. Leads proactive incident response management as required. Foster a team environment aligned with Valley Metro's core values: Whatever It Takes, Team Player, Positive Customer Care . Other duties as assigned.

Additional Statements:

Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.

Safety commitment:

Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.

Environmental commitment:

Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.

EEO statement:

Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact . Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.

Work authorization:

"Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position" Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Pay:

$80,000.00 - $83,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person