A Transportation Manager coordinates transportation operations within an organization or a company or directs the activities of an organization that provides transportation services.
Route Supervisor California Waste Solutions San Jose, CA Job Details Full-time $68,000 - $80,000 a year 13 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications CDL B Customer communication Microsoft Excel Microsoft Outlook Coaching Route planning High school diploma or GED Supervising experience Team management Full Job Description As a Route/Dispatch Supervisor, you will lead a team of collection experts to provide excellent customer service. You will address incoming orders to resolve service-related issues and will work with routing managers and other team members to coordinate and direct drivers.
Essential Job Functions:
. Assigns employees to routes and special pickups for timely services. Fields incoming calls from customers or customer service department, managing requests for pick-up or container delivery and ensuring same-day service. Organizes and schedules all necessary resources required to accomplish activities and coordinates daily operational needs with Maintenance team. Reviews and audits documentation related to route operations on a daily basis (e.g., driver time and attendance, open tickets), following up where appropriate. Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues. Investigates and reports on worker injuries, accidents and other incidents. Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements. Investigate problems at customer site, container swaps, and safety issues reported by drivers. Conducts field inspections and audits to ensure safety and compliance. Performs pre and post-trip inspections with drivers. Works with Maintenance on Driver Vehicle Inspection Report (DVIR) repairs Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Ensures same-day service on missed pick-ups by coordinating driver movement in the field. Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. Identifies and plans deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations. Records and documents information and distributes to appropriate departments, including: route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.
Qualifications and Requirements:
High School Diploma or G.E.D Working knowledge of Microsoft Outlook, Word and Excel Knowledge of San Jose City streets, alleys, and rural areas a plus Clean driving record and Class B License a plus Two to four years relevant work experience work in transportation, logistics, warehousing, or solid waste operations Previous experience working in a Supervisory capacity required Previous Experience Managing CDL Drivers Preferred Ability to start shifts in the early mornings RouteSmart knowledge a plus 3-5 years of operations management experience preferred Experience supervising, coaching, and developing staff. Excellent communication skills and desire to work in a team environment. California Waste Solutions is an equal opportunity employer. We provide a competitive compensation package consisting of medical, dental, vision, life insurance coverage, and a 401k plan. Compensation will be commensurate with experience and qualifications.
