Job Description:

PRIMARY FUNCTION

The primary function of a Dedicated Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.

DUTIES AND RESPONSIBILITIES

Review driver check calls to determine driver location and estimated delivery times
Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments
Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)
Call customers to obtain directions information and schedule loading/delivery appointments, as necessary
Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments
Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability
Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated
Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings
Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments
Ensure the awareness of and enforce company policies
Maintain records pertaining to driver performance and productivity
Other duties may be assigned

MINIMUM QUALIFICATIONS/EXPERIENCE

Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field
Fluent in computer applications and keyboard proficiency
Ability to function in a fast-paced work environment and tolerate stress
Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill
Excellent interpersonal skills, including good listening skills
Possess courteous, yet assertive telephone personality TMC is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Welcome to TMC Careers! TMC Transportation has a culture that is built upon excellence in service. Our professional drivers take pride in delivering the highest quality of work in the industry. As an employee-owned company, all employees contribute to, and benefit from, the success of TMC. The challenge to grow and meet TMC's consistent high standards creates an energy within the company that is rare. Together, we are TMC and we OWN excellence! TMC delivers flatbed freight throughout the United States. Freight consists of roofing, steel, and various items that require securement onto a flatbed trailer. Additionally, we have relationships with dedicated customers for which we haul specialized loads. 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