Regional Manager Operations | Varies by region | Full-Time | Exempt Reports To Director of Operations Team Size Dispatchers, drivers, and site staff within assigned region Travel Up to 40% within assigned region FLSA Status Exempt Salary $70,000 - $110,000 annually, based on region size and contract scope About TranSouth TranSouth is a national holding company that owns and supports a family of leading transportation providers across the United States. We provide the capital, systems, and leadership that empower our operating companies to serve healthcare, government, and community partners with excellence across NEMT, EMS, and Transit service lines. Role Summary The Regional Manager owns transportation service delivery for an assigned region or contract. The role is accountable for the operational performance, staffing, compliance, and financial results of that region, and is the senior company representative to the contracting agency locally. When service fails in a region, the Regional Manager owns both the immediate recovery and the fix that prevents recurrence. Key Responsibilities Regional Service Delivery Own daily transportation operations across all locations within the assigned region. Meet contract performance standards for on-time performance, trip completion, and service quality. Direct dispatch and scheduling priorities to match capacity against demand. Lead service recovery when weather, staffing, or vehicle issues disrupt operations. Workforce Leadership Supervise dispatchers, drivers, and site staff; set expectations and hold the team accountable. Manage staffing levels, scheduling, and overtime within budget. Partner with Talent Acquisition to fill driver and dispatch vacancies ahead of service need. Conduct performance management, coaching, and corrective action for regional staff. Support driver retention through engagement, recognition, and prompt issue resolution. Compliance and Safety Maintain compliance with DOT, FMCSA, ADA, and contract-specific operating requirements. Ensure driver qualification files, licensing, and certifications stay current. Enforce vehicle inspection, hours of service, and drug and alcohol testing requirements. Investigate accidents, incidents, and complaints; document findings and corrective action. Client and Agency Relations Serve as the primary local contact for contracting officers and agency representatives. Respond to agency inquiries, service complaints, and performance reviews. Represent the company in community and stakeholder meetings within the region. Financial and Asset Management Manage the regional operating budget, including labor, fuel, and operating costs. Partner with Fleet on vehicle availability, maintenance scheduling, and utilization. Report regional performance, staffing, and cost metrics to the Director of Operations. Identify and implement efficiency improvements in routing, staffing, and vehicle use. Qualifications Required High school diploma or equivalent; bachelor's degree preferred. 3+ years of transportation, transit, or logistics operations management experience. Demonstrated experience supervising dispatch and driver staff. Working knowledge of DOT and ADA requirements for passenger transportation. Valid driver's license with an acceptable motor vehicle record. Sound judgment managing service disruptions, personnel issues, and agency escalations. Working proficiency with dispatch, scheduling, and telematics platforms. Preferred Experience with non-emergency medical transportation, paratransit, or fixed-route transit. Experience managing federal, state, or municipal transportation contracts. Familiarity with CTS TripMaster, Samsara, or comparable operating systems. CDL or passenger endorsement. Budget ownership experience. What We Offer Comprehensive health, dental, and vision insurance. Generous PTO and paid holidays. Professional development budget and learning opportunities. Semi-monthly pay, processed on the 6th and 21st of each month. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Activity Frequency Notes Sitting Frequently At desk or workstation Standing / Walking Occasionally Moving between office areas or during operational site visits Lifting / Carrying Occasionally Up to 25 lbs. unassisted Bending / Stooping Rarely When accessing low storage or equipment Reaching / Pulling Occasionally Overhead and at shoulder level Repetitive Motion Frequently Keyboarding and data entry Vision Continuously Close work, computer screens, reading documents Hearing Continuously In-person and remote communication Work Environment Split between regional offices, dispatch centers, transportation garages, and vehicles. Travel up to 40% within the assigned region. Occasional early morning, evening, or weekend availability required to support service and respond to incidents. EEO-1 and FLSA Classification For federal reporting purposes, this position is classified as follows: EEO-1 Category 1.2 — First/Mid-Level Officials and Managers EEO-1 Rationale Role directs regional transportation operations and carries full supervisory authority over dispatch and driver staff within the assigned region. FLSA Classification Exempt Job Code

OPS-RM-001

Note:

EEO-1 categorization is for internal compliance reporting only and does not affect job requirements or hiring decisions. Equal Employment Opportunity Statement TranSouth is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact HR at the information provided in the offer process. To learn more about applicant rights under federal law, visit: https://www.dol.gov/agencies/ofccp/posters