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Job Description
Route Monitor / Route Supervisor U S Refuse Removal Inc Capitol Heights, MD Job Details Full-time $55,000 - $65,000 a year 3 hours ago Qualifications Computer operation Customer communication Route driving Data reporting Data entry Full Job Description
POSITION OVERVIEW US
Refuse is seeking a dependable, safety-focused Route Monitor / Route Supervisor to oversee daily residential waste collection operations. This is a hands-on leadership role responsible for supporting drivers and helpers, monitoring route performance, maintaining service quality, and ensuring routes are completed safely, efficiently, and on schedule. This position combines field supervision, operational oversight, and route support. The ideal candidate is a strong leader who is willing to step in and operate collection routes when needed, solve problems in real time, and help build a culture of accountability, safety, and teamwork. Key Responsibilities
OPERATIONS & ROUTE OVERSIGHT
Monitor daily collection routes and track route progress throughout the day Ensure routes are completed safely, efficiently, and on schedule Supervise and support drivers and helpers in the field Assist in managing a fleet of approximately five collection vehicles Identify opportunities to improve route efficiency, productivity, and service quality
TEAM LEADERSHIP
Provide leadership, coaching, and support to drivers and helpers Hold employees accountable for attendance, safety, performance, and customer service standards Assist with employee training and onboarding Promote a positive, professional, and safety-focused work environment
PROBLEM RESOLUTION
Address route delays, missed stops, customer concerns, equipment issues, and staffing shortages Communicate effectively with drivers, helpers, office staff, management, and customers Respond to operational challenges and help implement timely solutions Report accidents, incidents, safety concerns, and equipment issues to management
ADMINISTRATIVE RESPONSIBILITIES
Collect, review, and submit daily route paperwork Maintain route logs, attendance records, incident reports, and operational documentation Ensure compliance with company policies, procedures, and safety standards
ROUTE COVERAGE
Operate collection routes as needed due to call-outs, staffing shortages, vacations, emergencies, or other business needs Maintain all required licensing and qualifications necessary to safely operate company vehicles
REQUIRED QUALIFICATIONS
Valid CDL Class B or Class A license Ability and willingness to operate collection routes when required Previous experience in waste collection, transportation, logistics, fleet operations, or route supervision preferred Strong leadership, communication, and problem-solving skills Dependable, organized, and self-motivated Ability to work effectively in a fast-paced environment Basic computer skills, including data entry, reporting, and route documentation Commitment to safety, accountability, and customer service
WORKING CONDITIONS
Candidates should be prepared for: Early morning start times Outdoor work in various weather conditions Occasional extended workdays when operational needs require Responding to staffing shortages and service disruptions Managing customer complaints and operational challenges Enforcing safety standards and company policies Working both in the field and in an operational leadership capacity
IDEAL CANDIDATE
The ideal candidate leads by example, takes ownership of results, and is willing to do whatever is necessary to support the team and complete the job safely. They communicate effectively, remain calm under pressure, make sound decisions, and earn the respect of employees through consistency, professionalism, and accountability.
WHY JOIN US REFUSE?
At US Refuse, we understand that strong operations begin with strong leadership. This position offers the opportunity to make a direct impact on daily operations, service quality, employee development, and customer satisfaction while helping support a growing company committed to excellence. If you are a dependable CDL professional with leadership experience and a commitment to safety and operational excellence, we encourage you to apply. Apply today and help keep our routes running safely, efficiently, and on time. About U S Refuse Removal Inc US Refuse is a residential trash company dedicated to reliable, efficient, and professional waste collection. We take pride in keeping communities clean through consistent service, clear communication, and a strong commitment to customer satisfaction.
Our mission is simple:
deliver dependable trash services that make daily life easier for the neighborhoods we serve.
