Division Manager - Service & Route Operations Goodwin Recruiting - 4.0 Minneapolis, MN Job Details Full-time 1 day ago Qualifications Performance monitoring Field service equipment repair Managing customer accounts Maintenance inventory management On-site technical support Financial data reconciliation Customer relationship building Parts administration Accounts receivable management Account maintenance Procedural guides Team leadership Standard Operating Procedures (SOPs) implementation Coaching Service scheduling Machine troubleshooting Team scheduling Mid-level Improving operational efficiency 3 years Financial issue resolution Team development Managing client accounts Key Performance Indicators Supervising experience Entrepreneurship Financial operations management Decision making Team training Purchasing Full Job Description We're looking for a hands-on Division Manager to lead a growing service and vending operation in Somerset, Wisconsin. This is a newly created position with an opportunity to take ownership of the division from the ground up. This is not a desk-only management role. You'll oversee the operation while also working in the field, supporting routes, handling collections, solving service issues, and making sure the business is operating efficiently and profitably.

What You'll Do:

Oversee the day-to-day operations of the Somerset division Lead and manage 2 Service Technicians and 2 Vending/Route team members Serve as the lead Service Route Technician when needed Manage route performance, scheduling, and service coverage Handle and oversee collections, payments, fees, and account reconciliation Ensure customer accounts are current and discrepancies are resolved Develop, implement, and enforce SOPs Establish and track KPIs for service, routes, collections, and team performance Monitor equipment uptime and recurring service issues Oversee parts, inventory, purchasing, and operational controls Train, coach, and hold employees accountable Build strong relationships with customers and location partners Troubleshoot problems in the field and ensure issues are resolved quickly Provide ownership with regular reporting on division performance

What We're Looking For:

3-5+ years of experience in route operations, vending, amusement/gaming, field service, equipment service, or a similar operation Previous leadership or supervisory experience Strong mechanical and troubleshooting aptitude Experience managing routes, technicians, inventory, or field employees Comfortable working with collections, cash controls, billing, and financial accountability Strong understanding of SOPs and KPI-driven operations Highly organized with excellent follow-through Comfortable holding people accountable and making decisions Willing to be hands-on and jump into the field when needed Entrepreneurial mentality — someone who can run the division like their own business

The Opportunity:

This is an opportunity to step into a newly created leadership position and help build the Somerset operation the right way from day one. You'll have responsibility for the people, equipment, routes, customers, collections, and overall performance of the division. If you're a hands-on operations leader who understands field service and route-based businesses and wants the autonomy to build and lead a division, we'd love to talk with you. Apply today to learn more.