Canteen Position Title:

ROUTE SUPPORT SUPERVISOR

Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry. Come grow with us. We are Canteen. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job Summary The purpose of this position is to package, launch and track new programs and client initiatives. This position works closely with Client Managers, Field Support and internal senior management to facilitate work flow, assist with execution of projects and new client programs and provide project status updates.

Responsibilities:

• Manage projects such as new store openings, new client rollouts, client requests (i.e. technology, healthy, green initiatives) and existing client program changes to ensure deadlines are met
• Identify and communicate as necessary issues such as project delays, installation delays, service problems, pricing or rate issues, and other problems that Client Managers need awareness of
• Discuss project status, completion, success metrics, issues, client and team satisfaction during internal meetings (scheduled and ad hoc)
• Communicate the client's expectations to Field Support, and discuss alternative options/solutions and Compass Group personnel
• Provide project status summary reports and updates to Client Managers and other team members
• Keep an accurate risk tracking document (i.e. issues/barriers to completion/road blocks)
• Summarize the status Canteen Corp./Franchise/Third Party for current projects and initiatives and outline time and action items to bring to completion
• Gather relevant information from a variety of technology sources and package in a professional medium that meets the needs of the audience
• Run Business Objects reports to verify information and proper setup in JDE
• Create Projects in JDE Line of Sight application
• Expected to have basic knowledge of vending & OCS industries and trends
• Tracking mechanisms are thorough and continuously updated: All tracking documents and other tools utilized are updated so information can be quickly and accurately rolled up to provide updates for management
• Requires limited supervision. Will have interaction with the Director of the team to review new/ongoing projects as necessary. The Director of the team reviews completed work in detail.
• Expected to prioritize own workload and priorities based upon a variety of sources the position supports (Client Manager, Sr.

Client Manager, National Accounts Director and/or VP of Key Accounts, client, etc.). Competing priorities will be determined by higher level positions.

Required:

• High school diploma required; post-secondary education is strongly preferred, and a Bachelors' degree preferred.
• With a Bachelor's degree, six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required.
• Strong customer service orientation, written and verbal communication skills, Strong problem solving skills
• Demonstrated conflict resolution skills
• Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements and workload
• Intermediate Microsoft Excel experience required - not just data entry - calculations,

VLookup Preferred:

• Experience in JD Edwards and Business Objects or similar ERP program (i.e. Oracle, PeopleSoft,
• SAP) and report writer program (i.e. Crystal Reports) strongly preferred.
• Works with internal customers to ensure completion of projects to include: Client Services Managers, Field Support Partners, Regional Vice President, National Accounts Director, and Customer Service Representatives
• External contacts include communicating via phone and/or email with Compass Group personnel.

Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer:

this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https:

//www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf Certain positions may require Florida Level 2 background screening.

Details:

https://info.flclearinghouse.com/

Req ID:

1559505 Canteen Julia Lari