Account Manager 400 North State Of Franklin Road, Johnson City, TN 37604 $48,000
- $50,000 a year
- Full-time $48,000
- $50,000 a year
- Full-time Account Manager The Site Leader sets the tone for an exceptional patient and visitor experience, ensuring every interaction is warm, empathetic, and seamless—from the first welcome to the final farewell.
They guide their team in providing attentive support, including assisting guests, managing safe and efficient parking, and delivering service with genuine care. BHH Site Leaders take full ownership of their location's performance, leading with accountability, professionalism, and a commitment to excellence. This role requires the ability to create order in a fast-changing environment. The Site Leader understands that every interaction is an opportunity to extend the guest experience and do what we do best; make people's life better, one small gesture at a time. Essential Duties and Responsibilities (including but not limited to): Team Development & Leadership Motivates, leads, and coaches team to perform to the highest standard. Recruits and interviews candidates. Bases hiring decisions on BHH service standards and contract obligations. Trains new and existing staff in accordance with our mission, vision, and standard operating procedures. Meets all required deadlines for training programs, evaluations, and corrective actions. Conducts "Weekly Huddles" to provide feedback, review ratings/Mystery Shop scores, Reward & Recognize team members, celebrate birthdays/anniversaries, etc. Conducts "Shift Kickoffs" to provide pressing updates related to workflows, challenges from nearby construction, new traffic patterns, and recent feedback regarding the team. Strategic/Operational Responsibilities Primary contact for the client. Trusted to manage the client relationship, promptly responding to client requests and feedback. Participates in regular check-ins and formal meetings to discuss team performance and potential opportunities for expansion. Supports patient experience initiatives by ensuring all BHH Team Members serve as ambassadors of the hospital. Serves as a true partner to the client, making recommendations that demonstrate expertise in parking and patient experience. Promptly notifies the direct supervisor of urgent situations as they arise. Maintains Site Workbook, Claim Log, and Customer Service Reports in accordance with company policy. Proactively prepares data for client meetings regarding site performance. Delivers monthly data to clients regarding site metrics. Maintains and analyzes site data to ensure optimal site and team performance. Includes but is not limited to Service Ratings, Car Volume, Billable Hours, Claims Cost, and overall profit. Ensures that site metrics meet company standards and are promptly improved if they do not meet expectations. Enforces company policy and procedures consistently. Proactively engages the HR Department for recommendations. Performs other related duties as assigned Provides technical support: Leads by example. Models all BHH qualities and behavioral standards at all times. Prepared to go wherever the operation demands: to support the valet team, manage the lot, greet visitors, and so on. Open vehicle doors, greet guests, providing a warm welcome to each and every patient or visitor. Ticket vehicles in accordance with company standards. Promptly park and retrieve cars in accordance with company safety standards. Find moments to go above and beyond by anticipating patient and visitor's needs Ensure the safe flow of traffic in the driveway/circle
- directing traffic as needed Assist with wayfinding Handles escalated customer inquiries and complaints.
Diffuses situations as they arise. Helps to direct traffic and prevent congestion of nearby roads and parking lots. Ensure the work environment is clean, safe and uncluttered at all times. Required Specifications 2+ years in a leadership role 1+ years experience using applications such as G-Suite and Excel 1+ years experience in recruitment and/or interviewing Possesses exceptional customer service skills, required Proficiency with tools such as Google Sheets, Excel, Google Drive, required Must have and maintain a valid drivers license and clean driving record at all times Skills/Abilities (including but not limited to): Ability to drive a manual transmission, strongly preferred Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors Ability to proactively solve problems, but also knows when to ask for help Ability to read, understand, and communicate effectively both verbally and on paper For insurance purposes, must be at least 19 years of age and a clean motor vehicle record Physical Demands This position is regularly required to run, stand, walk and sit. You must occasionally lift and/or move objects up to 30lbs and be able to wear PPE (personal protective equipment) for the duration of their shift. This is an outdoor position and subject to all weather conditions.
Pay:
$48,000.00
00 per year
Benefits:
Paid time off Paid training
Work Location:
In person
