Transportation Coordinator

Description Advanced Pain Care is hiring a Transportation Coordinator, to assist with the scheduling of patient transportation to and from APC locations. Job purpose Coordinate transportation arrangements for patients undergoing procedures at the ASC, and surgical post op appointments. Schedule patient rides through the Uber Health online dashboard. Document transportation details and scheduled pickup times accurately within the Athena system. Conduct reminder calls/text to patients the day prior to their scheduled transportation. Monitor and respond promptly to transportation-related emails. Actively monitor the Uber Health dashboard for no-shows, delays, or ride issues and contact patients to confirm ongoing transportation needs. Run weekly reports to verify that all eligible patients scheduled in Athena are appropriately scheduled within the Uber Health system. Manage and respond to all four ASC Uber Health communication chats throughout the day, alongside the occasional clinic chat needs. Coordinate discharge transportation for ASC patients by arranging rides home promptly at the time of discharge. Answer phone calls from patients, and internal calls regarding transportation concerns. Communicate professionally with patients, providers, and staff to ensure a positive patient experience. Maintain confidentiality and compliance with HIPAA and organizational policies. Upkeep of spreadsheets Strong time management and organizational skills

Requirements Qualifications Education :

Requires a high school diploma or GED, and current CPR or BLS certification, or must be obtained within 30 days of hire. Current driver's license and clean record is required.

Experience :

One or more years in a healthcare setting and/or transportation, front office, and scheduling experience preferred

Knowledge, Skills and Abilities:

• Clear and precise communication
• Ability to operate a company vehicle responsibly
• Effectively manages day by organizing and prioritizing
• Possesses excellent customer service skills and abilities
• Protects patient information and maintains confidentiality
• Knowledge of general medical terminology
• Organizational skills and ability to identify, analyze and solve problems
• Works well independently as well as with a team
• Strong written and verbal communication skills
• Interpersonal/human relations skills Working conditions

Environmental Conditions :

Medical Office environment

Physical Conditions :

• Must be able to work as scheduled - typically business hours are 8:00 - 5:00 M-F
• Must be able to sit and/or stand for prolonged periods of time
• Must be able to bend, stoop and stretch
• Must be able to lift and move boxes and other items weighing up to 30 pounds.
• Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.