Job Summary:

The Ground Transportation Manager supports the Assistant Operations Manager with a complete oversight for financials and operations of Parking and Ground Transportation Department - Primary, Terminal Access Operations at CT10, CT16, CT25 and CT28, ensuring 24/7 professional operations management. Ground Transportation Manager also works closely with Administrative Assistant on sustaining our partnering Operators' contact information updated for billing/Account Receivable accuracy and ensuring that all customer experience is the best that it can be, as well as marketing initiatives to drive organizational objective. Must be able to work both indoors and outdoors in potentially uncomfortable weather conditions, must be able to work on weekends/holidays as needed, and comfortable working in crowded spaces. This position directly supports departmental revenue goals by ensuring operational accuracy, equipment functionality, data integrity, and consistent enforcement of Parking and Ground Transportation standards.

Description of Duties:

• Assisting with administrative tasks including data entry, drafting of correspondence, reporting, and maintaining accurate records required for operational tracking, billing, and compliance.
• Monitoring All Cruise Terminals' Ground Transportation areas to ensure cleanliness, and safety. Supervise on-going maintenance projects to ensure quality and timely completion. Perform monthly Preventive Maintenance on all Access Control Equipment recognizing that equipment functionality directly impacts access control, revenue protection, and traffic flow in the Ground Transportation Areas.
• Responsible for the Access Control Equipment accurate and timely reporting to prevent loss through theft, discrepancy, defect, and/or vandalism; ensure that the necessary repairs are completed as needed. Ensure all issues are documented, escalated, and resolved to maintain full functionality of Parking access and Revenue controls.
• Monitor weekly Terminal Access Usage Report and assist with Month-End Reporting. Monitor Aging Report and follow up on outstanding invoices/Account Receivable.
• Serve as a liaison to Terminal Access patrons while clearly communicating expectations and enforcing Port policies and operational procedures who are impacted by the operations of the assigned locations (and vice versa).
• Monitor and enforce operators' performance in accordance with executed agreements, and Ground Transportation Manual. Responding to Terminal Access inquiries via emails/phone calls with a courteous, friendly, and professional manner in a timely manner.
• Assist with special projects and assessments to improve the departmental operations/locations. Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation. Assist in accomplishing annual and periodic goals/initiatives including identifying risks, inefficiencies, and opportunities for improvement.
• Communicate with local police department and emergency management teams regarding operations as needed. Participate and assist with planning for the opening of new locations.
• Assumes administrative responsibility in the absence of Operations Assistant Manager including decision making and personnel direction.
• Fill in to provide coverage for front line positions, as needed.
• Additional related duties as assigned.
• Maintain clear documentation, reporting, and follow-up related to operational issues, compliance matters, and corrective actions to ensure accountability and consistency.
• Ability and willingness to learn the cruise parking, port operations, and ground transportation environment, including how operational decisions impact revenue and compliance.

Skills required for this role:

• Strong attention to detail and data accuracy
• Ability to anticipate operational issues and take initiative without waiting for direction
• Comfortable on enforcing Port policies, procedures, and operating standards
• Full understanding equipment functionality, access control, and Financial Reporting
• Ability to prioritize, multitask, and meeting deadlines in a high-volume, time-sensitive operational environment

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person