DESCRIPTION

Closes:

When the position is filled.

Schedule:

Rotating Schedule of 4 Shifts on and 4 Shifts off; 5:00 PM to 5:30

AM Pay:

DOE, range of $41,600 to $47,840 depending on experience + discretionary monthly incentive Equal Opportunity Employer?: Of course.

Benefits:

We get paid weekly! Health, Dental, Life, Vision and other voluntary benefits. We offer a 401k plan with a 20% match. We also offer sick/vacation time and a great working environment.

YOUR RESPONSIBILITIES WILL INCLUDE

General Summary:

The Night Support person is the first point of contact for the company's customers and drivers after hours. Night Support is responsible for ensuring proper and accurate information regarding the service of the customer's freight. Night Support maintains an efficient, professional, and stellar example of what the company stands for not only customer base but to our internal customers, and our driving fleet. The cultivation of both customers is an essential function and an example of our company culture, The PRIDE Way.

Essential Job Functions:

Data entry Appointment setting Daily communication with customers regarding loads Load tracking Load editing Problem-solving Customer website maintenance Attendance is an essential job function

JOB REQUIREMENTS

Customer service Professional writing abilities Hours of service (HOS) Transportation knowledge Good knowledge of Microsoft Office Problem-solving Teamwork Partner with and assist with driver development Engage in meaningful, respectful, professional, and friendly interaction with each driver Develop and coach drivers through continued training and discussions, specifically on: Production Efficiency of available hours On-time % Trip- planning Answer all messages Be timely in responding Answer driver phone calls Talk with or contact each driver daily Build relationships for retention Verbal dispatch All produce loads Review loading instructions PO numbers Check reefer temperatures and settings Routing information Critical Customers Go over all load information Routing Stress/emphasize the importance of on-time delivery for these customers Swap late-running loads PTA's Accuracy Check hours with drivers to make sure PTA's are correct at the time of the loaded call Safety Manage drivers into compliance HOS Safety awareness Communication Notify proper individuals of late or potentially late loads prior to being too late to recover Updates hourly on delays at loading or unloading to proper individuals Track and trace twice daily Track all equipment to make sure they are on schedule Track all picks until loaded Update all computer-work with real-time for accurate customer communication Reports On-Time Report Add comments for each late load All qualified applicants will go through pre-employment testing, including verification of employment, background check

•, and drug screen (hair-follicle).

•Individuals with a criminal record will not be automatically disqualified. Each qualified applicant is considered on a case-by-case basis.

WHAT WE OFFER

Weekly pay Health, Dental, Life, Vision, and other voluntary benefits 401k Plan with an employer match Sick and vacation time Company-sponsored events like contests, BBQ's and other fun stuff (always involving food) A great culture and environment in which to work

Job Type:

Full-time Pay:

From $41,600.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Experience:

Dispatching:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person