Assistant Transit Operations Manager -

Paratransit, Fixed-Route and Shuttle Date Posted:

27 September 2026

Closing Date:

October 27, 2026

Recruiter:

MV TRANSPORTATION

Location:

Kent, Washington Salary:

USD78,000

to

USD96,000

Job Type & Industry:

Technology Risk Contract Type:

Permanent Job Reference:

2989949928-2 Apply for this job now Job Description MV Transportation seeks an Assistant General Manager to help lead safe, reliable passenger transportation operations. In this role, you will support daily paratransit, fixed route, and shuttle services, supervising drivers and dispatchers to ensure on time performance, safety, and outstanding customer service. You will assist with staffing, scheduling, compliance, and incident response, track performance metrics, and drive process improvements. Partnering closely with the General Manager, you'll help build a respectful, team oriented culture that connects riders to work, healthcare, education, and essential services. Responsibilities Support the General Manager in daily transit operations for paratransit, fixed route, and shuttle services. Supervise and coach drivers and dispatch staff to meet safety, on time performance, and customer service standards. Monitor service delivery, investigate incidents, and ensure compliance with DOT, FTA, and company policies. Assist with scheduling, staffing levels, and shift coverage to meet service requirements. Track performance metrics, prepare reports, and recommend process improvements. Coordinate vehicle availability and readiness with maintenance and safety teams. Support hiring, onboarding, and ongoing training of frontline personnel. Engage with clients and passengers to resolve service issues and maintain strong relationships. Help manage budgets, cost control, and resource allocation for efficient operations. Promote MV Transportation's culture of safety, inclusion, and community service. Required Skills Transit operations management Staff scheduling Budgeting and cost control Safety and compliance management Customer service management Performance reporting and KPIs Incident and risk management Regulatory knowledge (DOT/FTA) Vendor and contract coordination Training and coaching frontline staff