Road Supervisor LSF Shuttle - 2.5 Miami, FL Job Details Full-time 5 hours ago Qualifications CDL B Customer communication Team member evaluation Passenger Endorsement Spreadsheets In-person customer service English Performance feedback (performance evaluation method) High school diploma or GED Driver's License Bus driving Productivity software Full Job Description Job Purpose This position will be responsible for supporting the needs of bus operations and assuring that the maximum level of service is provided to our customers. Responsibilities Provides exemplary customer service to both internal and external customers through effective communication, performance management and by personal example Inspects all in-service vehicles to ensure they are maintaining their headway, to include analyzing running times, frequency needs, passenger loads, and time point checks •GPS used as a tool for schedule adherence. Checks for proper display of signs and conducts speed checks. Responds to radio calls concerning accidents and incident investigations, breakdowns, passenger and bus operator problems and route or service interruptions. Fills vacant operator work assignments if needed. Communicates and coordinates with operators and dispatchers by two-way radio. Handles service emergencies. Assists in the safety/training of bus operators and dispatchers. Provides leadership, enthusiasm and a "can-do" attitude to ensure the success of the location. Provides constructive counseling including commendations and criticism to bus operators when necessary. Resolves conflicts that arise in a calm, tactful and courteous manner. Interacts with co-workers as a leader and team player; works effectively in a diverse environment. Reviews daily bulletins, detours, events and policy changes. Ensures the completion of incident, accident and daily reports. Performs other duties and special projects as assigned Maintains Confidentiality on issues that may arise in daily job functions

Requirements Education:

High School Diploma or equivalent,

Experience :

Previous professional driving experience required, previous customer service experience, experience working with persons with disabilities and/or senior citizen groups. Safe driving record and clean criminal history.

Licenses :

Valid Florida driver's license (Class A or B with Passenger Endorsement), must meet county requirements for obtaining chauffer credentials

Knowledge, Skills, &Abilities :

Must pass a DOT physical examination and drug screen. Ability to read, write and speak the English language clearly Must have excellent customer service skills. Knowledge of Microsoft Office, Excel, PowerPoint etc Ability to provide constructive feedback on performance and skills. Ability to work with minimal supervision. Ability to work flexible shifts. Working Conditions Primarily works on the road/service access roads in busy commuter environment providing operational support. Must be available for shift work which includes nights, weekends and

Holidays Job Type:

Full-time Work Location:

In person