The Airport Shuttle Supervisor position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.

Compensation:

$30.14 per hour. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefits:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management .

• PREVIOUS DISPATCH AND SUPERVISORY EXPERIENCE IS REQUIRED

• Must have a valid CDL A/B with Passenger Endorsement at time of application

• Shift:

  24 hour business. Must be able to be flexible with shift including possible overnights. Must have a valid CDL A/B with Passenger Endorsement

Preferred Qualifications:

• Customer Service Experience
• 1 year of similar work experience

Essential Functions:

• Conducts quality improvement inspections within assigned areas of responsibility.
• Ensures safety and satisfaction levels are meeting and/or exceeding expectations.
• Assures the highest quality of customer satisfaction.
• Assists with Training and Development
• Provides guidance to Bus Operators and Fueler/Cleaners
• Monitor the rotation of buses in service.
• Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
• Leads and participates in a team to ensure the successful operation of the shuttle bus service.
• Conduct safety observations
• Complete daily operational reports
• Report performance issues to Management
• Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Capability of working various shifts as Operations is 24/7
• This position requires implementing corrective action in cases of team member disciplinary issues, ensuring that necessary measures are taken to address performance or conduct concerns effectively.

Responsibilities:

• Provides leadership and direction to team members.
• Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors.
• Provides positive coaching to team members.
• Assists with the training of team members.
• Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules.
• Reports damaged, broken and out of work features/items.
• Coordinate scheduling for extra service requests by client
• Oversees and performs additional service requests.
• Provides training to all new team members.
• Attends and participates in all meeting and training sessions.
• Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.
• Performs all tasks and duties required of your team.
• Assign buses to Bus Operators
• Assign tasks to Fueler/Cleaners
• Complete required reports
• Email communications
• Can be positioned at Dispatch or in the Field
• Miscellaneous duties as assigned.
• Ability to work in various weather conditions.