Sr. B2B Fleet Guide

Job Listing ID:

4490841

Job Title:

Sr. B2

B Fleet Guide Application Deadline:

08/10/2026

Job Location:

Portland

Date Posted:

05/13/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Customer Service is at the forefront of how we create intuitive, innovative, and memorable moments that our customers will love. This role requires a high level of energy, initiative, and deep understanding of a B2B Fleet customer's journey. As a B2B Fleet Guide, you will work with both large and small fleet customers from moment of order to moment of delivery. This position has a direct impact on experience as fleet owners prepare to take ownership of their new vehicles. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a positive mind-set and in a timely manner. We're looking for someone who is excited to take every opportunity to over deliver when it comes to delighting and interacting with our B2B Fleet customers. Day-to-day responsibilities will include tracking and supporting the progression of your customers through transactions to prepare for delivery. You will leverage our CRM system along with our project tracking tools to guide your customers through order creation, profile completion, compliance of state and country specific requirements, and partnering with Rivian field team resources to schedule deliveries based on the unique needs of each customer's fleet. Responsibilities Supervise and oversee a pipeline of both large and small fleet customers while maintaining a precise and streamlined transaction and delivery process Provide exceptional quality of service during every interaction with our customers, while paying close attention to sentiment Proactively support the customer throughout the transaction process, including but not limited to financing, insurance, delivery details, and scheduling... For full info follow application link. Equal Opportnity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.

Job Classification:

First-Line Supervisors of Non-Retail Sales Workers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Driver License Information

Required:

Non-Commercial Drivers License Compensation

Salary:

$27.42 to $34.28 per Hour Depending on Experience

Benefits Offered:

Medical, Dental, Vision, Vacation, Sick Leave, Short-Term Disability, Long-Term Disability, Retirement Job Requirements

Experience Required:

 At least 2 years

Education Required:

High School Diploma/GED

Minimum Age:

N/A Gender:

N/A

Employer Will Perform:

Background Check