Warehouse Operations Lead and Customer Service Associate Precision Employment Consulting Denver, CO Job Details Full-time $22 - $25 an hour 16 hours ago Benefits Paid time off Qualifications Customer communication Packing Forklift Attention to detail Warehouse experience Process management Full Job Description Precision Employment is assisting with finding a Warehouse Operations Lead and Customer Service Associate for Beautera Professional, a Denver based beauty supply company.

Position Summary :

Oversee and actively lead the team by participating in the planning, coordination, storage, and distribution of salon, spa, and barbering products and services. Provide hands-on oversight and streamline operational procedures of daily warehouse, sales, and customer service to ensure efficient, accurate, and cost-effective performance and processes in accordance with company policies and procedures. Customer service is a top priority. The Warehouse Operations Lead and Customer Service Associate supports sales growth with both existing and new clients by identifying customer needs and recommending products based on purchasing history. Maintaining strong attention to detail is required to ensure accurate order fulfillment, including verifying that the correct products are shipped to the correct addresses while minimizing picking and shipping errors. This position is expected to deliver excellent service at every stage of the customer experience while maintaining accurate and organized inventory as well as supporting overall operational efficiency.

Essential Functions :

Warehouse & Operations Lead and actively participate in receiving, storing, picking, packing, and shipping professional beauty products. Oversee daily warehouse operations and work alongside team members to ensure orders are fulfilled accurately and on time. Monitor inventory levels, review sales trends, and communicate purchasing needs to the buyer to help prevent shortages and overstock. Monitor inventory levels, receive, inspect, label, stock, and organize merchandise using FIFO methods. Review purchase orders, packing slips, and shipping documents for accuracy. Track defective or damaged merchandise and report issues to management. Maintain warehouse cleanliness, organization, and safety standards. Operate warehouse equipment and tools, including forklifts, safely and according to company procedures. Identify opportunities to improve warehouse processes, increase efficiency, and reduce operating costs. Identify and report safety concerns, security risks, or theft. Customer Service & Sales Provide exceptional customer service by phone, email, and in person. Answer customer questions, take orders, provide product information, and resolve customer complaints or shipping issues promptly and professionally. Develop an understanding of customer needs and recommend products based on purchasing history and current promotions. Maintain knowledge of products, pricing, promotions, payment policies, exchange procedures and security practices. Sell products on behalf of the company, compute sales totals and process cash and credit card transactions. Communicate with customers about new products, promotions, and special opportunities. Represent the company in a professional manner at all times. Assist staff as needed. Order Fulfillment & Shipping Pull and accurately pack customer orders, verifying product numbers, quantities, shipping addresses, special instructions, and attention lines prior to shipment to prevent errors. Oversee the complete order cycle, including sales order entry, generating picking tickets, verifying order accuracy, processing payments, printing shipping labels, ensuring correct labeling of packages, invoicing customers, and posting transaction updates in our ERP. Assist in scheduling, coordinating and tracking deliveries and pick-up options as needed. Select efficient and cost-effective shipping methods while ensuring products are protected and delivered safely and on time. Maintain extreme attention to detail and accuracy with numbers, pricing, and order documentation, including sales, exchanges, shipments, and inventory records. Reuse and repurpose appropriate boxing and packing materials whenever possible to keep packaging costs to the minimum possible while maintaining product protection and professional presentation. Assess office supply needs, place orders, confirm receipt of goods, and unpack merchandise as required. All Positions Maintain a high level of confidentiality with private client and company information. Perform other duties as assigned. Basic Skills Customer-focused and genuinely enjoy helping people. Talking to others to convey information effectively. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action, especially with safety concerns. Understanding written sentences and paragraphs in work related processes and documents. Highly organized with exceptional attention to detail. A clear and professional communicator. Proactive and solutions-oriented when it comes to improving processes. Comfortable working in a fast-paced environment where priorities can change. Comfortable balancing customer service with hands-on warehouse responsibilities. Social Skills Social perceptiveness, which is being aware of others' reactions and understanding why they react as they do. Coordination with adjusting actions in relation to others' actions. Service orientation mentality, which is actively looking for ways to help people. Negotiation tactics including bringing others together and trying to reconcile differences. Instructing and teaching others how to perform a task. A dependable team player who is comfortable taking initiative and leading by example. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Computer proficient and willing to learn new systems. Experience with Insxql, ERP or other ERP a plus. Strong with numbers, inventory, orders, and documentation. Experienced in warehouse operations, shipping, inventory, customer service, or professional beauty distribution is preferred. Physical Demands The employee is required to frequently stand, walk, sit, bend, use hands, reach and lift with arms, climb, stoop, kneel, crouch, or crawl. The employee is required to frequently lift more than 50 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The employee works primarily in a warehouse and office environment but may also be exposed to outdoor weather conditions, including extreme cold or extreme heat. This position is around equipment, such as a forklift, and safety is a top priority. Forklift experience is a plus. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Beautera Professional is an equal opportunity employer.

Pay:

$22.00 - $25.00 per hour

Benefits:

Paid time off People with a criminal record are encouraged to apply

Work Location:

In person