Customer Service and Shipping/Receiving Lead

POSITION SUMMARY

This critical cross-functional role is responsible for conducting Customer Service and Shipping/Receiving. Will work directly with the Sales, Marketing, and Purchasing teams.

RESPONSIBILITIES

CUSTOMER SERVICE Responsible for all Customer Service channels: timely response to inquiries (email, phone, & social media). As the lead "personal interface" with consumers, will strive to provide the highest level of customer service and brand experience. Ensure exceptional service levels and brand experience for all inbound inquiries (email, telephone, social media, and "walk-ins"). Process Returns, Refunds, and Warranty Claims. Provide technical support to the customer (recommendations, troubleshooting, fitment, etc.). Periodically perform CushCore installations. Filter distributor, dealer, and sponsorship inquiries. Periodically attend trade shows/bicycle events.

SHIPPING & RECEIVING

Responsible for warehouse functions including receive and store inventory shipments, pick/pack/ship outgoing orders to individual customers, dealers, and distributors; maintain warehouse cleanliness and organization. Coordinate and arrange shipments via UPS, FedEx, and LTL with distributor contacts via email meeting specific packaging and labeling requirements. Pick, pack, and ship small parcels (USPS, UPS, and FedEx) to domestic and international customers. Receive, document, and store freight deliveries of new inventory. Compare packing lists to company purchase orders and ensure the products delivered match the packing list. Identify any missing, lost, or damaged materials and notify supervisor. Assemble distributor orders on pallets for freight transportation. Weigh and measure freight shipments and relay dims to sales staff. Maintain warehouse cleanliness and organization.

MISCELLANEOUS

Assist with Odoo data entry as needed. Responsible for coordinating van maintenance.

EXPERIENCE, SKILLS, AND QUALIFICATIONS

REQUIRED Excellent interpersonal and communication skills. Self-motivated with the ability to work autonomously and bring new ideas and solutions. Familiarity with the bicycle/outdoor/sporting goods industry. Experience with MS Office Suite. Experience with ERP systems a plus. Academic /

Work Qualification:

BS/BA or equivalent work experience.

PREFERRED

Customer Service experience. Shipping and Receiving Experience - Understanding of LTL and e-commerce shipping and receiving processes. Ability to operate warehouse machinery, ideally forklift certified with experience. Ideal candidate will possess technical knowledge of bicycles, components, and basic bike maintenance ability (e.g. tire changes). Experienced mountain bike and / or gravel rider. Experience in a similar role within the bicycle industry.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

Must be comfortable working in a warehouse environment. Standing for long periods, ability to work on your feet for 8 hours a day and carry loads of up to 50 pounds. Must be able to work in hot or cold weather. Ability to work independently and safely.

COMPENSATION AND SCHEDULE

Salary Range:

$42,000 - $59,000 DOE.

Job Type:

Full Time, salaried: M-F 8:00am - 4:30pm at our Bend, Oregon Headquarters.

Benefits:

Paid Time Off, Sick Time, Health, Dental, & Vision Insurance Contribution, Industry Discounts.

Pay:

$42,000.00 - $59,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person