POSITION SUMMARY

The Shift Supervisor ensures all warehouse functions, including receiving, put-away, picking, packing, and shipping, run accurately and on schedule during their shift by directing the team's execution of documented processes. This role owns problem-shipment resolution across Sales, Order Entry, and Accounting, catching and closing issues before they reach the client. When the Warehouse Manager is out, this person also takes ownership of inventory accuracy and space utilization, keeping the full warehouse operation running without disruption.

WHAT SUCCESS LOOKS LIKE

No warehouse function, receiving, put-away, picking, packing, or shipping, falls behind or produces errors under this role's watch during their shift, and any error is caught and corrected before it affects the client or the next function downstream. The warehouse team executes documented processes across every function without needing this role to intervene on routine work. Problem shipments are resolved with Sales, Order Entry, and Accounting fast enough that they never become a client-facing issue. When the Warehouse Manager is out, overall warehouse operations continue without disruption because documented processes are being followed across every function, not just shipping.

PERFORMANCE OBJECTIVES

Safety

• Maintains a safe warehouse floor across all shift functions by ensuring documented safety protocols are actively followed, preventing incidents rather than reacting to them. Shift-wide operational accuracy and timeliness
• Ensures picking, packing, and shipping are completed accurately and on schedule during the shift by proactively planning and assigning resources. Receiving and put-away accuracy
• Ensures incoming inventory is received and put away accurately and promptly, preventing the downstream picking, shipping, and inventory errors that stem from receiving mistakes. Team process execution
• Builds a warehouse team capable of executing every documented process across all functions without error, closing gaps through training and updated process material rather than direct intervention. Problem shipment resolution
• Resolves problem shipments with Sales, Order Entry, and Accounting before they become client-facing issues, escalating anything unresolved within the standard window. KPI integrity
• Keeps warehouse KPI reporting accurate and current across all shift functions so leadership always has a reliable view of warehouse performance. Picklist accuracy
• Ensures picklists are created, assigned, and closed correctly, preventing downstream picking or shipping errors caused by picklist mismanagement. Equipment uptime
• Keeps shipping station hardware, scan guns, and warehouse equipment operational across all functions, minimizing downtime that would otherwise stall the shift. Coverage continuity
• When covering for the Warehouse Manager, keeps overall warehouse operations, including inventory accuracy and space utilization, on track so no coverage period results in a drop in performance. Stock discrepancy resolution
• Surfaces stock discrepancies to Purchasing quickly enough that shipments stay on schedule. Cross-department support
• Serves as a reliable point of administrative support to other departments without warehouse output slipping as a result.

KEY COMPETENCIES

Safety compliance

• Applies documented safety protocols to daily floor operations and proactively identifies conditions that could lead to an incident. Shift operations planning
• Combines knowledge of picking, packing, and shipping workflows with real-time resource allocation to keep every function on schedule during the shift. Receiving and inventory intake
• Applies ERP and WMS knowledge to verify incoming inventory accuracy and route it correctly, preventing errors from entering the system at the source. Process training and documentation
• Translates documented procedures into effective team training and updates process materials as workflows change. Cross-department problem resolution
• Uses ERP visibility and warehouse process knowledge to diagnose problem shipments and resolve them with Sales, Order Entry, and Accounting before they escalate. KPI and reporting accuracy
• Uses the ERP system and warehouse reporting tools to maintain accurate, current performance data. Picklist management
• Uses WMS/ERP picklist functions to create, assign, and close picklists correctly, preventing downstream errors. Equipment troubleshooting
• Diagnoses and resolves hardware issues with scan guns, shipping station equipment, and other warehouse technology to minimize downtime. Operational coverage judgment
• Applies working knowledge of inventory accuracy and space utilization practices to maintain warehouse performance during Warehouse Manager coverage periods. Vendor and stock issue resolution
• Identifies stock discrepancies and works with Purchasing to resolve them without disrupting the shipping schedule.

PHYSICAL REQUIREMENTS

Prolonged periods standing and walking throughout the shift Requires the ability to lift up to 50 lbs Requires operation of warehouse equipment including scan guns, shipping station hardware, and forklifts (forklift certification required) Work is performed in a warehouse environment with exposure to varying temperatures depending on season and dock activity

EDUCATION AND EXPERIENCE

Minimum of 3 years of experience in a warehouse supervisory role, with hands-on experience across receiving, put-away, picking, packing, and shipping functions. Forklift certification required

Pay:

From $32.00 per hour

Benefits:

401(k) Dental insurance Health insurance Professional development assistance Vision insurance Application Question(s): Do you have a reliable form of transportation to and from Doylestown, PA 18902? The schedule for this position is Wednesday-Saturday from 8:00am-6:00pm EDT. Are you able to work this schedule if selected?

License/Certification:

Forklift Certification (Required) Ability to

Commute:

Doylestown, PA 18902 (Required)

Work Location:

In person