Client Services & Warehouse Lead 3PL Worldwide - 3.3 Meriden, CT Job Details Full-time $25 - $30 an hour 11 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Spreadsheets Dispatching Task prioritization Customer relationship management Warehouse experience Account management Project leadership Full Job Description About the Role 3PL Worldwide is looking for a Client Services & Warehouse Lead to serve as the single point of contact and on-the-ground operator for one of our key client accounts. This is a hybrid role that blends account management with hands-on warehouse leadership — you'll be the person the client calls, the person who makes sure their orders ship on time, and the person who keeps the day running smoothly on the warehouse floor. You'll own this client relationship end to end: understanding their business, communicating daily, solving problems as they come up, and translating their needs into a well-run daily operation — staffing, picking, shipping, and inventory accuracy. What You'll Do Client Relationship Management Serve as the primary day-to-day point of contact for the assigned client, via phone, email, and in-person/video check-ins Understand the client's business, products, and priorities well enough to anticipate needs, not just react to them Manage ongoing projects and initiatives for the account (new product launches, promotions, process changes, seasonal volume shifts, etc.) Ask clarifying questions early and often — when something about an order, process, or request doesn't add up, you flag it before it becomes a problem Provide regular updates to the client and to internal leadership on account status, issues, and wins Warehouse & Fulfillment Operations Plan and schedule warehouse staff to meet daily volume and deadlines for the account Oversee picking, packing, and shipping of daily orders, ensuring accuracy and on-time dispatch Schedule inbound and outbound trucks/carrier pickups for the account Monitor daily workflow on the floor and jump in hands-on when needed Maintain accurate inventory through cycle counts, discrepancy resolution, and disciplined WMS use Systems & Process Work daily within the Warehouse Management System (WMS) — order processing, inventory adjustments, reporting, and troubleshooting Identify and escalate process gaps, system issues, or recurring problems to management Maintain clear documentation of account-specific procedures (SOPs) so coverage/backup is possible Billing & Time Tracking Accurately track hours spent on the account, especially project work or any tasks performed outside the standard order fulfillment workflow Submit timely, well-documented billing entries for non-standard work so the client is invoiced correctly Flag any work that falls outside the current scope of the account agreement before performing it, when possible Keep records organized enough to answer client or internal questions about what was billed and why What You Bring 2+ years of experience in warehouse operations, fulfillment, or 3PL/logistics, ideally with some client-facing responsibility Comfortable being the "owner" of an account — proactive, detail-oriented, and not afraid to ask questions Experience with a WMS platform Strong communication skills — able to talk to a client professionally as easily as you can direct a floor team Ability to manage competing priorities in a fast-paced environment Basic proficiency with Excel/spreadsheets for tracking and reporting Comfortable splitting time between an office/desk environment and the warehouse floor What Success Looks Like The client considers you their trusted go-to person for the account Orders for this account ship accurately and on time, consistently Staffing and trucking are planned ahead of need, not reacted to Small issues get caught and resolved before they become client escalations Leadership has visibility into the account without having to chase you for updates

Pay:

$25.00 - $30.00 per hour Expected hours: 35.0 - 45.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person