Job Summary:

The Warehouse Office Clerk / Customer Service Representative supports warehouse operations through clerical, administrative, and customer-facing duties. This role ensures accurate documentation, effective communication between internal teams and external customers, and prompt resolution of customer inquiries related to orders, shipments, and inventory.

Key Responsibilities:

Warehouse & Administrative Duties:

Maintain accurate inventory records using warehouse management systems (WMS). Prepare and process shipping and receiving documents (bills of lading, packing slips, invoices, etc.). Coordinate incoming and outgoing shipments with carriers and warehouse staff. Perform data entry, filing, and documentation of warehouse transactions. Track inventory levels and report discrepancies, damages, or shortages. Assist in cycle counts, audits, and physical inventory checks. Generate and distribute warehouse performance and inventory reports. Ensure proper documentation and compliance with company policies. Customer Service Representative (CSR)

Duties:

Serve as the first point of contact for customer inquiries via phone, email, or in person. Provide timely updates on order status, shipping timelines, and product availability. Resolve customer complaints or issues related to orders, deliveries, or product conditions. Process customer orders, returns, and exchanges in coordination with the warehouse team. Communicate clearly and professionally with customers, vendors, and internal departments. Maintain customer records and update account information as needed. Follow up on backorders, delays, or service disruptions and communicate proactively. Support the sales or logistics team with customer-related data and documentation.

Qualifications:

1-2 years of experience in a warehouse, logistics, or warehouse customer service role. Proficiency in Microsoft Office (Excel, Word, Outlook); experience with WMS or ERP systems is preferred. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Attention to detail and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment.

Working Conditions:

Office environment located within a warehouse facility

•sometimes based out of the warehouse floor. Standard business hours with some flexibility based on operational needs.

Walk in interviews:

Days/ Times to interview: Mon

•Fri 9am-3pm

Address :

1651 California St, Redlands

CA 92374

•on the Southeast Corner of the building by the traffic

•please follow Kimco Signs You can also text in to speak with a recruiter 833-735-1001