Provide support for:

Warehouse Devices PDA / handheld scanners (Honeywell, Zebra) Restart Reconfiguration Basic troubleshooting Label printers Barcode readers PDA firmware upgrades using local tools or SD card methods MAC address collection and production network whitelist requests Warehouse Equipment Sorting machines Conveyor systems Electronic weighing scales Industrial PCs (IPC) System wipe OS reimaging PXE boot configuration (under supervision)

Windows Support Troubleshoot:

Windows slow performance Blue Screen (BSOD) recovery Driver installation and updates KMS activation Printer issues Paper tray selection USB recognition Driver installation

End User Support Support:

Desktop computers Laptops Monitors Peripherals Video conferencing equipment VPN connectivity Microsoft Teams Zoom Collaboration platform installation and troubleshooting 3. Ticketing, Documentation & Asset Management Log all incidents and service requests in the IT ticketing system. Track time spent on all tickets and assigned tasks. Maintain the warehouse IT knowledge base and documentation. Process IT asset requests, including approvals, allocation, and delivery.

Manage damaged devices by:

Assessing repair options Coordinating returns Managing retirement and recycling processes 4. Data Security & Device Decommission Follow company data security policies. Perform secure data wipes before devices are transferred or shipped. Complete Windows and macOS disk wiping. Remove and securely handle hard drives when remote wipe is not possible. Assist with remote access permission management. 5. Shift Coverage & Escalation Work a standard 40-hour work week with occasional overtime as needed. Participate in incident response during assigned shifts. Complete detailed shift handover documentation. Escalate unresolved issues to senior engineers or specialized IT teams, including: Network Hardware Security Audio/Visual (AV) Minimum Requirements Experience 0-2 years of IT support experience. Recent graduates and career changers are encouraged to apply. Internship or part-time experience in warehouse, logistics, manufacturing, or retail environments is a plus.

Hardware Knowledge Basic familiarity with:

Barcode scanners Label printers PDA devices Rugged mobile computers or the ability to quickly learn new hardware. Operating Systems Windows installation and troubleshooting Driver installation and updates Basic Windows administration macOS knowledge is a plus Networking Basic understanding of:

TCP/IP DHCP DNS

Wi-Fi Ping Tracert Ticketing Systems Experience with or exposure to: ServiceNow Jira Other IT Service Management (ITSM) platforms Communication Strong verbal and written communication skills. Ability to explain technical issues to non-technical warehouse employees. Physical Requirements Comfortable working on a warehouse floor. Able to stand for extended periods. Able to lift equipment up to 40 lbs (18 kg). Preferred Qualifications Candidates with one or more of the following are preferred: CompTIA A+ CompTIA Network+ Equivalent entry-level IT certifications Experience with Mobile Device Management (MDM/EMM) Basic scripting using: PowerShell Python Bash Experience with RF network testing and wireless signal mapping Experience supporting: Industrial PCs (IPC) Conveyor systems Sorting machines

Bilingual:

English & Mandarin English & Spanish Pay:

$25.00 - $27.00 per hour

Benefits:

401(k) Application Question(s): When would be a good time for a quick call to chat more about the role? FYI, I'm based in Beijing HQ - happy to adjust to your time zone. Do you have hands-on IT experience in a warehouse, distribution, or manufacturing environment? If yes, please specify the types of equipment you supported (e.g., scanners, printers, PDAs) and your key responsibilities. Could you kindly share your expected hourly rate within our range?

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Junior IT Support Specialist-Warehouse Operations