Junior Service Technician & Warehouse Coordinator (Entry Level)
Internal Relationships:
Sales Director, Customer Service, President External Relationships:
Customers, Distributors, Vendors, Shipping Companies This is an entry-level position designed for a motivated individual at the start of their technical career. The Junior Service Technician & Warehouse Coordinator will be fully trained by the company to deliver high-quality technical support and to manage day-to-day warehouse operations. Over time, and with the support of structured training and mentoring, the role will grow to combine hands-on technical work in the field with efficient warehouse coordination, contributing to the company's "high quality" value proposition. No prior experience in industrial marking and coding systems is required — full training will be provided. Core Responsibilities All responsibilities below will be developed progressively through company training, supervised fieldwork, and mentoring. The candidate is not expected to perform these independently from day one. A. Technical Service & Quality (with Training and Supervision)
Technical Assistance:
Learn to provide timely and professional on-site and remote technical support. After training, carry out installations and repairs to company standards, helping minimize customer downtime.
Problem Solving:
Develop diagnostic skills for hardware and software issues, working toward a "first-time-fix" approach with the guidance of experienced colleagues.
Emergency Response:
Assist with urgent service calls, learning how to prioritize strategic accounts (e.g., in the long steel industry — H-beams, pipes, etc.) where production stops are costly. B. Field Support & Sales Collaboration (Alignment with Sales Director)
Pre-Sales Support:
Assist with on-site technical assessments and print samples to help validate technical feasibility for the Sales Department.
Identifying Opportunities:
While on-site or on calls, learn to spot customer needs beyond the immediate repair — such as low consumable stock, use of non-original parts, or aging equipment — and flag these for follow-up (certified consumables, maintenance contracts, equipment upgrades).
Competitor Awareness:
Note and report competitor marking systems seen at customer sites, providing observations to the Sales Director.
Reporting & Hand-off:
Document identified commercial opportunities and competitor information in the digital Service Report, ensuring smooth hand-off to the Sales Director or Customer Service.
Trade Show Support:
Assist with technical demonstrations at industry events, with training and support from senior staff. C. Operations & Administrative Support (Alignment with Customer Service)
Inventory & Stock Management:
Help manage physical inventory with a focus on availability of critical spares and inks, coordinating with Customer Service to prevent stock-outs.
Accurate Reporting:
Ensure all service reports are digitally documented, signed, and submitted promptly to support error-free billing.
Shipping & Logistics:
Carry out picking, packing, and shipping operations, and maintain a clean and organized warehouse. D. Training & Customer Success Customer Training (after certification): Once fully trained and certified internally, assist in delivering training sessions for customers and distributors.
Continuous Learning:
Stay curious about marking and coding technologies, and share improvement ideas with the team. Candidate Profile This is a junior role. Senior or highly experienced candidates are not the target profile for this position. Required Technical diploma or equivalent (e.g., electronics, electrical, mechatronics, IT) — or comparable practical aptitude Genuine interest in hands-on technical work and problem solving Willingness to learn, take instruction, and grow within a structured training path Good communication skills and a customer-oriented attitude Organized, reliable, and comfortable with both fieldwork and warehouse tasks Availability to travel to customer sites (driving license required) Nice to Have (not required) Basic familiarity with electronics, software, or industrial equipment Any prior internship, apprenticeship, or hands-on technical experience Basic English skills What the Company Offers Full structured training on products, technologies, and service procedures — no prior industry experience needed Mentoring and supervised fieldwork during the initial period A clear growth path from junior technician toward full technical autonomy Exposure to multiple areas of the business: technical service, logistics, sales support, and customer training Equal Employment Opportunity Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and related conditions), gender identity or expression, sexual orientation, marital status, familial status, age, disability, genetic information, veteran or military status, status with regard to public assistance, membership or activity in a local human rights commission, or any other characteristic protected by federal, state, or local law, including the Minnesota Human Rights Act. Reasonable Accommodation We are committed to providing reasonable accommodations to qualified individuals with disabilities in the application and hiring process and during employment. If you need an accommodation to apply or interview for this position, please contact recruitment@cygic.net Additional Notices In accordance with Minnesota law, we will not ask about your pay or salary history during the hiring process, and compensation offered will not be based on prior pay. Consistent with Minnesota law, applicants will not be asked about criminal history on the initial application. Any background check, if required, will be conducted only after an interview or conditional offer, in compliance with applicable law and the Fair Credit Reporting Act. Applicants must be authorized to work in the United States.
Pay:
$40,000.00 - $50,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance
