Customer Project Coordination & Warehouse Associate - Flooring Installations & Logistics

Customer Project Coordination & Warehouse Associate

• Flooring Installations & Logistics 3.1 3.1 out of 5 stars Chesapeake, VA 23320 From $15 an hour
• Full-time Legacy Flooring, LW LLC 34 reviews From $15 an hour
• Full-time Company Overview Legacy Flooring, LW LLC is a dedicated flooring installation company founded in 2010 with a strong commitment to craftsmanship and customer service! We strive to create lasting relationships with our clients and partners while delivering top-notch flooring solutions. Installation Coordinator & Warehouse Associate

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Flooring Installations General Purpose:

The Installation Coordinator & Warehouse Associate role is a key part of the Legacy team. The successful team member will facilitate exceptional customer relationships and successful installations by phone and PC with Legacy's residential customers, subcontractor installers, and Lowe's Home Improvement business partners while operating our local warehouse. This role is best suited for highly organized individuals who wish to stay busy by balancing both: phone based customer project coordination duties and physical warehouse duties. Criminal background screening is required of all final candidates for this role.

Installation Coordination Responsibilities:

Answering inbound calls and online chats from Legacy's installers, Lowe's partners, and customers. This includes proactive follow-up and ownership of resolutions. Being responsive in communication (responding quickly to phone calls, emails, IMs, voicemail, etc.) Understand and clearly communicate the flow and scope of work of a project when needed. Communicate by outbound phone calls, chat, and CRM/project management software with Legacy's District Managers, customers, Lowe's partners and installers to ensure the installation project goes smoothly and solutions are carried through. Maintain customer and project records by accurately and thoroughly updating project information, notes, or comments with every contact. Resolve product or service matters by clarifying the customer's need, determining the source or cause of the matter, selecting and explaining the best solution to resolve the issue, expediting correction or adjustment, and following up to ensure resolution. Review installation project orders for each job or work order for accuracy, correcting any discrepancies with business partners, confirming details and scheduling needs with customers and assigning to an appropriately skilled installer utilizing computer programs, telephone systems, and online communications platforms. Track and communicate project status during installations including resolution of any special or additional needs to ensure 100% quality craftsmanship and customer satisfaction. Optimize installation schedules for maximum efficiency Confirms project completions and works with business partners and internal billing department to ensure prompt and accurate billing and payment to subcontractors.

Warehouse & Logistics Responsibilities:

Safely load/unload received flooring materials (primarily carpet and pad) manually and with forklift Maintain detailed and organized receiving and order records for BOLs and current inventory. Provide supportive and friendly service to installer subcontractors. Accurately distribute the precise type and quantity of specific materials required for each installation project. Prepare, stage, load and unload materials to subcontractor vehicles. Verify correct products and quantities on-site for upcoming installation project needs. Contact sales partners to reconcile any material and/or labor discrepancies between estimates and sold jobs. Maintain a clean and safe work environment. Follow all safety standards and comply with policies, procedures, rules and regulations

Required and Preferred Skills and Qualifications:

(Reasonable accommodations may be available for individuals with disabilities where needed.) Computer and software operation Keen organization and time management skills Good collaboration and teamwork abilities Excellent customer service and client relations skills Prior experience and understanding of flooring installation is a plus. Basic mathematical skills, cognitive discernment, and technological proficiency using computers, software, computer-based phone systems, and other systems for customer care, project management, inventory and contract analysis purposes. Familiarity with database/CRM navigation. Inventory management and customer relations skills Effective, supportive interpersonal, verbal and written communications. HS diploma/GED Ability to operate Forklift and obtain Forklift Certification

• we will train. Manually and safely lift and carry up to 75lbs repetitively. Lifting, carrying kneeling, bending, reaching, twisting, pushing and pulling are continuous essential functions of the job. Ability to work full-time, Mon-Fri, 6:30am-3:30pm (with occasionalSaturdays).

Additional Notes:

Some Saturday work periodically required.

Job Type:

Full-time, non-exempt.

Pay:

$15.00 per hour starting rate. Eligible for up to $2.00 per hour increase at 60 day performance evaluation, and beyond.

License:

Driver's License (Required)

Work Location:

On-site Pay Frequency:

Weekly Benefit Conditions:

For full-time (30 or more hours per week on average) 60 day waiting period applies for medical, dental, vision. Life insurance available. Free employee assistance program. If you're ready to make a meaningful impact in the flooring industry and help us leave a legacy of excellence, we invite you to apply for the Installation Coordinator & Warehouse Associate position at Legacy Flooring LW LLC! Legacy Flooring LW LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or other characteristics protected by law. Employment with Legacy Flooring LW LLC is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Legacy Flooring LW LLC, with or without cause, with or without notice, and at any time.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person