Food Industry Retail Coordinator Central Texas Food Bank, Inc. - 3.0 Austin, TX Job Details Full-time 12 hours ago Benefits 403(b) matching Paid holidays Disability insurance Health insurance On-site gym Dental insurance Paid time off Employee assistance program Vision insurance 403(b) Life insurance Qualifications Computer operation Customer communication In-person customer service Windows High school diploma or GED Driver's License Food and beverage industry expertise Desktop applications Full Job Description About Central Texas Food Bank Central Texas Food Bank (CTFB) is a member of the Feeding America network and the leading domestic hunger relief organization serving 21 Counties throughout Central Texas with a facility based in Austin. With a focus on strengthening the food system and addressing the root causes of hunger and poverty, the CTFB is launching an industry-leading strategy. The Food Bank is therefore poised for innovative and thoughtful growth, which means we're looking for talented and dedicated team members to help execute our refreshed vision for Central Texas - the food bank is looking for you! We offer a diverse and inclusive workplace, professional development opportunities, and a culture of service. Join us as we chart our course with our core values, Compassion, Honesty, Accountability, Respect and Teamwork. Position Overview The Central Texas Food Bank is looking for a dynamic Retail Food Coordinator in our Food Sourcing Department. This role will focus on developing and maintaining relationships with food donors to ensure eatable foods are available for the food bank. Reporting to the Food Sourcing Manager within the Food Sourcing Department, this position will spend significant time out of the office to visit with donors to ensure they have a thorough understanding of established donation processes while also targeting efforts towards the expansion of food donors. Your Qualifications High School Diploma or equivalent Proven demonstration of good judgement and discretion A valid government-issued Driver's License and proof of auto liability insurance Strong computer skills including Microsoft Office, Word, Excel, Outlook, PowerPoint, internet applications in a Windows environment, and ability to learn internal software and applications Strong organizational skills, including ability to manage and prioritize multiple projects and tasks simultaneously in a high-energy, fast-paced environment Experience working with food retailers or within food industry Excellent customer service skills Desire to minimize food waste and end hunger Ability to work independently with minimal supervision Strong problem solving skills Excellent written, interpersonal, and verbal communication skills Your Responsibilities Establish and maintain long-term, productive relationships with grocery retail donors at the store and regional management levels to ensure a consistent flow of nutritious donated food and non-food items. Maintain strong, cooperative relationships with the food bank's Transportation and Warehouse staff, including CTFB Drivers Act as an advocate in the reduction of food waste by educating key partners of the impact of eliminating hunger. Onboard new grocery retail store locations to the food rescue program as needed. Field all calls from grocery retail donors and provide excellent customer service; answer questions about their donation program, troubleshoot issues or concerns, and coordinate pickups as needed. Maintain timely and appropriate donor recognition communications. Maintain accurate and timely donation spreadsheets and provides reports as required. Provide monthly key performance indicator (KPI) data and other monthly or quarterly reports. Setup donors and item numbers in CERES & other databases as needed. Visit retail donors within 21 county service area. Travel extensively, approximately 75%, within our 21 county service. Assist in the preparation of reports, data gathering, and completion of goals, metrics and deadlines. Commit to supporting CTFB's mission, vision, values, and culture Perform additional duties as necessary and/or requested Preferred qualifications Bachelor's degree in business, operations, supply chain management, other related field, or equivalent experience Experience working in the retail or manufacturing food industry Knowledge of warehousing procedures Bi-lingual in English and Spanish Experience using CRM to manage donor partnerships

Working Conditions Hours of Operation:

Monday - Friday 8:00 a.m. - 5:00 p.m. and other times as needed

Environment:

This position is required to work a hybrid schedule and be available for important meetings, events, and distributions across the 21 counties CTFB serves, 40 hours a week.

Travel:

CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out-of-town travel for meetings, special events, or meetings for some positions. Comprehensive Benefits We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following: Medical, dental, and vision plans, company paid short and long term disability insurance plus employee life insurance, 403b retirement plan plus up to 5% matching contribution after one year of service, telemedicine for physical and mental health, employee assistance program, paid time off including paid holidays, outdoor seating area with a garden view, and an on-site gym with a shower.