Appointment Coordinator

We are seeking a dedicated Appointment Coordinator to ensure our residents receive timely, safe transportation to essential medical, dental, and psychiatric appointments. This vital role supports the health and well-being of adults and older adults in our residential care facility by managing all aspects of appointment coordination, scheduling, and follow-up communication with our care team. If you thrive in a collaborative environment, are energized by complex problem-solving, and want to use your skillset to support both residents and staff, we invite you to join us in this meaningful, high-impact role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Must be able to perform each essential job function satisfactorily. Direct Service and Appointment Coordination In a culturally competent manner will provide services to all residents without regard to race, color, creed, national origin, marital status, sexual orientation, age, sex, religion, and handicap or payment status. Provide residents with counseling and training and as needed assistance with daily living skills and managing psychiatric symptoms. Assist in identifying and accessing medical, educational, prevocational, rehabilitative, social and other community services, specific to residents' needs, goals, and service plans. Manage the coordination of appointments with a goal of maximizing efficiency while maintaining a high degree of client satisfaction. Maintain positive relationships with other service providers in the community including physicians and medical office personnel. Ensure that medication and other treatment orders are written in adherence to title 22 and company standards. Initiate preventative measures and create intervention methods for clients or conditions that pose a threat of danger or crisis. Inform individuals of their personal rights, responsibilities and Company's grievance procedures. Ensure services are compatible with residents' freedom of choice. Transport residents to appointments, outings, etc. Maintain vehicle inspection logs. Provide information to clients, families, other agencies and the community regarding health care issues including prevention, early detection and remedial care. Other duties and responsibilities as assigned. Teamwork and Collaboration Maintain cooperative and professional working relationships and communications. Give input to management on improving the quality of programs, assists in monitoring program effectiveness and conducts resident satisfaction surveys. Reporting and Documentation Mandated to report any "suspected abuse of dependent adults and elders" directly to law enforcement, Adult Protective Services, Ombudsman, or Community Care Licensing. Monitor residents' progress and participation toward service plan goals and treatment compliance and collect and report outcome data. Document coordination in progress notes and complete all documentation (i.e. progress notes) within required timelines. Keep clear, accurate, and professional records in resident's files, staff logs, and other required communications. Meet Title 9 and company guidelines for documentation and attend QIC as needed. Meet individual billing expectations for Units of Service (UOS) and work collaboratively to meet program requirements. Activities (as assigned) Help organize and conduct group treatment and recovery oriented structural activities. Give capable residents the opportunity to participate in the planning, preparation, conduct, clean-up and critique of the activities. Adhere to monthly schedule of planned activities.

QUALIFICATION REQUIREMENTS

Knowledge, skill, or ability required to perform the job. Education Requirement Highschool diploma or equivulent Knowledge Requirements for providing care and supervision of residents. Knowledge and conformity to all applicable HIPAA, OSHA, state and local laws, rules and regulations including Department of Social Services, Community Care Licensing, Title 22. Language Skills Read, speak, write and understand English well enough to follow and share the regulations, requirements and communications for providing care to residents. Able to effectively present information and respond to questions. Reasoning Ability Ability to carry out instructions furnished in written, oral, or diagram form. Competent in dealing with problems involving several variables in different situations. Other Skills and Abilities Able to complete tasks, meet deadlines, problem solve, and coordinate numerous activities Adjust tasks in accordance with changing deadlines and priorities. Adequate computer skills to utilize e-mail, word processing and needed programs. Additional Requirements Must be at least 18 years of age. If required to drive, must be 21 and accepted by the Company's vehicle insurance. Cleared by the Department of Justice and FBI prior to commencing work at the facility. TB clearance within the last 6 months and yearly thereafter. Pass a health screening.

Physical Demands:

Must be met to successfully perform the essential job functions. Regularly required to talk, hear, and sit, stand for extended periods of time. Frequently required to reach with hands and arms, stand, walk, stoop, and may occasionally be required to kneel, crouch, crawl or lift up to 50 pounds. Be physically, mentally and occupationally capable of performing assigned tasks per Title 22 and other applicable regulation.

Work Environments:

Employee may encounter the following while performing essential job functions. Noise level that is usually low to moderate. Possible contact with hazardous and caustic household cleaning chemicals. The actions of clients may be unpredictable and at times may include being verbally or physically assaultive towards staff.

Job Type:

Full-time Pay:

From $21.50 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

License/Certification:

Drivers License (Required)

Work Location:

In person