Call Center Representative

Company Overview Sims Air Conditioning & Heating Inc. is a trusted provider of residential and light commercial air conditioning and heating services. We specialize in replacement, new construction, sales, and installation, dedicated to ensuring comfort and efficiency for our clients. Job Summary We are seeking a dynamic and energetic Call Center Representative to join our team! In this role, you will be the first point of contact for our customers, providing exceptional support and service through phone interactions. Your enthusiasm and communication skills will help build positive relationships, resolve inquiries efficiently, and contribute to our company's reputation for outstanding customer care. Duties Handle inbound and outbound calls with professionalism and enthusiasm, addressing customer inquiries promptly Provide accurate information about products, services, and appointments to clients in multiple languages if applicable Assist customers with scheduling service appointments, follow-ups, and general support requests Maintain detailed records of customer interactions using data entry skills in Service Titan Demonstrate excellent phone etiquette while managing multiple calls efficiently Support client services by resolving issues or escalating complex cases to appropriate departments Perform basic analysis of customer feedback to improve service quality and identify opportunities for upselling or additional support Qualifications Strong communication skills with an emphasis on clear, friendly interaction over the phone Excellent data entry skills and computer literacy Ability to handle cash transactions accurately when necessary Demonstrated understanding of best practices including phone etiquette, skills, and client service excellence Join us to be part of a vibrant team committed to delivering top-tier customer experiences! Your energy, communication prowess, and dedication will make a real difference in helping our customers stay comfortable year-round.

Pay:

$18.00 - $20.00 per hour

Work Location:

In person