Call Center Representative

Call Center Representative (Structured, customer experience + scheduling focus)

Location:

Wareham, MA (In Office)

Pay:

$24-$26/hour +

Team Bonuses Type:

Full-Time Who We Are Mario's is a fast-growing exterior construction company with a strong reputation and even stronger vision. We are building a structured, process-driven call center team that supports our customers, sales team, and field operations.

Our culture is built on:

Accountability Communication Respect for people and time Continuous improvement The Role This role is focused on customer experience, scheduling, and operational support. You are the first point of contact and play a key role in ensuring our customers feel taken care of from the very first call. Key Responsibilities Answer inbound calls and assist customers professionally Schedule appointments and update calendars Accurately enter customer and job data into ServiceTitan Route calls and coordinate with internal teams Support follow-ups and confirmations Maintain organized and accurate records What We're Looking For Call Center Representative (Structured, customer experience + scheduling focus)

Location:

Wareham, MA (In Office)

Pay:

$24-$26/hour +

Incentive/Bonus Potential Type:

Full-Time Who We Are Mario's is a fast-growing exterior construction company with a strong reputation and even stronger vision. We are building a structured, process-driven call center team that supports our customers, sales team, and field operations.

Our culture is built on:

Accountability Communication Respect for people and time Continuous improvement The Role This role is focused on customer experience, scheduling, and operational support. You are the first point of contact and play a key role in ensuring our customers feel taken care of from the very first call. Key Responsibilities Answer inbound calls and assist customers professionally Schedule appointments and update calendars Accurately enter customer and job data into ServiceTitan Route calls and coordinate with internal teams Support follow-ups and confirmations Maintain organized and accurate records What We're Looking For Experience in construction office or call center environment preferred ServiceTitan experience strongly preferred Strong communication and organization skills Ability to handle multiple calls and tasks efficiently Team-oriented with a positive attitude What Success Looks Like Accurate scheduling and data entry Strong customer experience Reliable support to sales and production Consistent communication and follow-through Why Mario's Competitive hourly pay + bonus opportunities Growth within a stable, expanding company Strong leadership, systems, and support A team that values hard work—and balance What Success Looks Like Accurate scheduling and data entry Strong customer experience Reliable support to sales and production Consistent communication and follow-through Why Mario's Competitive hourly pay + bonus opportunities Growth within a stable, expanding company Strong leadership, systems, and support A team that values hard work—and balance

Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

ServiceTitan:

1 year (Preferred) Ability to

Commute:

Wareham, MA 02571 (Required)

Work Location:

In person