Call Center Scheduler - Monday-Friday 10:30a-7:00p - Derby

Griffin Health is an independent, not-for-profit healthcare system in Derby, Connecticut, dedicated to person-centered, high-quality care for over 130,000 residents. Anchored by Griffin Hospital—a 160-bed acute care community teaching hospital and Planetree International's flagship facility—Griffin Health emphasizes kindness, respect, and active patient engagement. Recognized nationally and internationally for clinical excellence, patient satisfaction, and social responsibility, Griffin has earned honors such as Newsweek's "World's Best Hospital" list for the last 5 consecutive years, LOWN Institute's top state ranking for outcomes, and Becker's "100 Best Community Hospitals" designation, as well as Fortune's Magazine's "100 Best Companies to Work For". The organization fosters a supportive, wellness-focused work environment with programs like Griffin AgeLess, empowering caregivers to thrive physically, emotionally, and professionally. Through innovation, community outreach, health education, and food-security initiatives, Griffin Health advances whole-person healing and strengthens the communities it serves. Griffin's suburban atmosphere offers an easy commute, away from congested cities with easy to find free parking. Employees can also take advantage of generous benefits and wellness programs that add distinct advantage in its employee compensation.

MAIN FUNCTION

Promptly and professionally answers telephone calls.

• Updates patient demographic information and enter into electronic record.
• Creates new patient records as needed.
• Conduct insurance information verification and eligibility checks.
• Schedules patient appointments according to established office protocols and triage guidelines.
• Communicate with physician office staff on patient concerns, requests, and scheduling changes.
• Refer patients as needed to Griffin Faculty Physician and Griffin Hospital resources.
• Identifies potential gaps in care, including need for annual preventative visits, and schedules as needed.
• Participates in population health outreach campaigns and helps to schedule as needed
• Perform other duties as assigned by supervisor or manager

EDUCATION

High school diploma or GED. Graduation from medical office or medical administration program preferred. Must have knowledge of medical terminology and medical insurance requirements.

EXPERIENCE

Must have a minimum of 1 year experience working in medical office environment. Must have experience working with electronic health records. Must possess strong customer service skills and must be able to multi-task. EOE/Minorities/Females/Vet/Disabled