Care Coordinator (Rotating Shifts)

Care Coordinator (Rotating Shifts) Wachusett Animal Hospital and Pet Retreat - 3.8 Westminster, MA Job Details Full-time 3 days ago Benefits Paid parental leave Health insurance Dental insurance Adoption assistance Parental leave Employee assistance program Vision insurance Qualifications Phone communication Veterinary experience Patient service Medical scheduling Administrative experience Medical administrative support Data management Care coordination Patient emergency assistance Balancing end-of-day transactions Entry level Retail sales Client interaction via phone calls Full Job Description At Wachusett Animal Hospital and Pet Retreat, our team members all share the same passion for making and keeping animals healthy. Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care. We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you. Position Overview The Care Coordinator contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualification Administration / Veterinary field experience. Schedule Full-Time hours, 40 hours a week. Rotating schedule with second shift and weekend availability is needed What We Offer We care deeply about supporting our team members — professionally and personally.

Benefits include:

Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

EOE, M/F/D/V

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