Catering Lead

Job Relationships Responsible to: Community Engagement Coordinator and Employee Experience Executive Responsible for: catering team members and delivery drivers Job Summary The Catering Lead models Chick-fil-A Jackson's mission and vision, delivering remarkable guest experiences every time. The Catering Lead is dedicated to serving perfect food for every catering order, safeguarding Chick-fil-A Jackson's good reputation in the community. They understand their role in achieving the restaurant's commitment to the Winning Hearts Every Day principles and building community relationships , leading with a servant's heart and showing genuine CARES to those around them. At Chick-fil-A Jackson, the Catering Lead takes high ownership of catering operations by prioritizing guests' satisfaction through order accuracy, on-time deliveries, and exceptional service. Strong verbal and written communication, critical thinking, time management, and organizational skills are essential to demonstrating high-level leadership abilities. This position requires a minimum of 90% of operational focus. Essential Functions Orchestrates and leads all aspects of the Chick-fil-A Jackson catering division to ensure smooth and efficient fulfilment of all catering orders. Creates catering advertising materials, ensuring menu information is accurate and pricing is current. Solicits catering business through networking and building relationships with local businesses, schools, organizations, and individuals. Monitors catering sales goals and maintains inventory of catering supplies. Serves as the primary contact for all catering guests, managing inquiries, feedback, and follow-up calls to build guests' loyalty. Arranges on-time deliveries and setups for guests requesting such services. Fosters a positive and motivating atmosphere for training catering team members and delivery drivers. Maintains a clean and safe environment, ensuring all health and safety standards are met and catering equipment is clean and properly maintained. Leading Teams Develops and coaches catering team members to perform at their best, ensuring alignment with Chick-fil-A Jackson's mission and vision. Instructs catering team members on proper packing of TMS bags, boxed lunches, sauces, and paper products. Fosters a positive work environment by treating all team members with honor, dignity, and respect. Contributes to the culture of CFAJAX by leading with a servant's heart, while modeling genuine hospitality. Leading the Operations Creates and upholds the vision and standards for Chick-fil-A Jackson's catering division. Stays informed on Corporate changes to brand standards. Efficiently communicates and leads execution of all catering orders by creating checklists, managing throughput, ensuring quality food, and maintaining a clean, safe, and organized environment for every order. Coordinates with FOH and BOH shift leaders on staffing needs for catering order fulfillments. Enters catering orders into the system and collects all payments. Oversees food preparation and execution, following time and temperature requirements for all products. Educates guests and catering team members about proper holding times. Maintains and reinforces food safety principles as outlined by Ecosure and the Jackson County Health Department, coaching and correcting violations in the moment. Monitors and manages cleanliness standards, ensuring all catering equipment is clean and accounted for. Ensures catering inventory is up-to-date and organized. Manages expenses by maintaining awareness of labor and waste while respecting and properly maintaining kitchen equipment. Understands and shares key metrics and performance indicators such as Customer Experience Monitor (CEM) scores, sales, speed of service, labor, food cost, positive food cost gap, and retention rate. Purposefully plans catering blitzes in the community. Sets and tracks goals for outside sales. Builds systems to track customer trends. Partners with the RMD for promotions and fundraisers. Spearheads future ADP's and Beyond the Restaurant initiatives. Nurtures meaningful relationships with community businesses and guests. Writes thank you cards for catering guests. Leading Self and Other Duties as Assigned Models Chick-fil-A Jackson's mission and vision through a commitment to delivering remarkable guest experiences and contributing to Winning Hearts Every Day . Takes ownership of personal growth and development as a leader. Demonstrates critical thinking, problem-solving skills, and a solution-oriented mindset. Maintains professionalism and accountability, setting an example for others in all aspects of the role. Attends mandatory training, including in-house workshops and external activities, to support leadership and professional development. Scoreboard/Individual Results Top 20% in the Chain CEM scores Order Accuracy score Fast Service score Cleanliness score Taste score Portion Size score OSAT score Recorded weekly waste

Positive Food Cost:

less than .65% Outside sales >5% of total sales Sales goals

Our Benefits Include:

A positive, team-oriented work environment where you can make a meaningful impact Flexible scheduling, with Sundays always closed Direct learning and mentorship from an experienced Owner-Operator and restaurant leadership team Intentional growth and development designed to support your professional goals Access to scholarship opportunities Competitive pay Complimentary shift meals Team engagement, celebrations, and outings that build real connection Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay:

Starting at $16.50 / hour

Job Type:

fulltime, parttime

Education:

No education required Work location: On-site Catering Lead 3.8 3.8 out of 5 stars 971 N West Ave, Jackson, MI 49202 From $16.50 an hour - Part-time, Full-time Chick-fil-A 29,977 reviews From $16.50 an hour - Part-time, Full-time Job Relationships Responsible to: Community Engagement Coordinator and Employee Experience Executive Responsible for: catering team members and delivery drivers Job Summary The Catering Lead models Chick-fil-A Jackson's mission and vision, delivering remarkable guest experiences every time. The Catering Lead is dedicated to serving perfect food for every catering order, safeguarding Chick-fil-A Jackson's good reputation in the community. They understand their role in achieving the restaurant's commitment to the Winning Hearts Every Day principles and building community relationships , leading with a servant's heart and showing genuine CARES to those around them. At Chick-fil-A Jackson, the Catering Lead takes high ownership of catering operations by prioritizing guests' satisfaction through order accuracy, on-time deliveries, and exceptional service. Strong verbal and written communication, critical thinking, time management, and organizational skills are essential to demonstrating high-level leadership abilities. This position requires a minimum of 90% of operational focus. Essential Functions Orchestrates and leads all aspects of the Chick-fil-A Jackson catering division to ensure smooth and efficient fulfilment of all catering orders. Creates catering advertising materials, ensuring menu information is accurate and pricing is current. Solicits catering business through networking and building relationships with local businesses, schools, organizations, and individuals. Monitors catering sales goals and maintains inventory of catering supplies. Serves as the primary contact for all catering guests, managing inquiries, feedback, and follow-up calls to build guests' loyalty. Arranges on-time deliveries and setups for guests requesting such services. Fosters a positive and motivating atmosphere for training catering team members and delivery drivers. Maintains a clean and safe environment, ensuring all health and safety standards are met and catering equipment is clean and properly maintained. Leading Teams Develops and coaches catering team members to perform at their best, ensuring alignment with Chick-fil-A Jackson's mission and vision. Instructs catering team members on proper packing of TMS bags, boxed lunches, sauces, and paper products. Fosters a positive work environment by treating all team members with honor, dignity, and respect. Contributes to the culture of CFAJAX by leading with a servant's heart, while modeling genuine hospitality. Leading the Operations Creates and upholds the vision and standards for Chick-fil-A Jackson's catering division. Stays informed on Corporate changes to brand standards. Efficiently communicates and leads execution of all catering orders by creating checklists, managing throughput, ensuring quality food, and maintaining a clean, safe, and organized environment for every order. Coordinates with FOH and BOH shift leaders on staffing needs for catering order fulfillments. Enters catering orders into the system and collects all payments. Oversees food preparation and execution, following time and temperature requirements for all products. Educates guests and catering team members about proper holding times. Maintains and reinforces food safety principles as outlined by Ecosure and the Jackson County Health Department, coaching and correcting violations in the moment. Monitors and manages cleanliness standards, ensuring all catering equipment is clean and accounted for. Ensures catering inventory is up-to-date and organized. Manages expenses by maintaining awareness of labor and waste while respecting and properly maintaining kitchen equipment. Understands and shares key metrics and performance indicators such as Customer Experience Monitor (CEM) scores, sales, speed of service, labor, food cost, positive food cost gap, and retention rate. Purposefully plans catering blitzes in the community. Sets and tracks goals for outside sales. Builds systems to track customer trends. Partners with the RMD for promotions and fundraisers. Spearheads future ADP's and Beyond the Restaurant initiatives. Nurtures meaningful relationships with community businesses and guests. Writes thank you cards for catering guests. Leading Self and Other Duties as Assigned Models Chick-fil-A Jackson's mission and vision through a commitment to delivering remarkable guest experiences and contributing to Winning Hearts Every Day . Takes ownership of personal growth and development as a leader. Demonstrates critical thinking, problem-solving skills, and a solution-oriented mindset. Maintains professionalism and accountability, setting an example for others in all aspects of the role. Attends mandatory training, including in-house workshops and external activities, to support leadership and professional development. Scoreboard/Individual Results Top 20% in the Chain CEM scores Order Accuracy score Fast Service score Cleanliness score Taste score Portion Size score OSAT score Recorded weekly waste

Positive Food Cost:

less than .65% Outside sales >5% of total sales Sales goals

Our Benefits Include:

A positive, team-oriented work environment where you can make a meaningful impact Flexible scheduling, with Sundays always closed Direct learning and mentorship from an experienced Owner-Operator and restaurant leadership team Intentional growth and development designed to support your professional goals Access to scholarship opportunities Competitive pay Complimentary shift meals Team engagement, celebrations, and outings that build real connection Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay:

Starting at $16.50 / hour

Job Type:

fulltime, parttime

Education:

No education required Work location: On-site