Client Service Representative

Job Description:

We are seeking a dynamic and organized Client Services Representative to join the Wickiup Animal Hospital Team. In this role, you will help to create a welcoming space by being a friendly face and a reassuring voice for pet parents. You will be responsible for answering multi-line phones, scheduling appointments, managing patient records, addressing client inquiries, and processing payments. We are looking for a candidate with strong communication and customer service skills, along with a passion for animal healthcare. You will be the bridge between our veterinary staff and our community, ensuring smooth communication to create a stress-free experience for all pets and clients. Why choose

Wickiup:

At Wickiup Animal Hospital you will be part of a team that prioritizes a high standard of care, striving to make each visit a positive experience for clients and pets alike. Employing Fear Free guidelines, we think outside the box to reduce fear, anxiety, and stress as much as possible for our patients. As a locally owned and woman-owned and operated clinic, we are committed to making a positive impact on our community, and we work to provide treatment practices backed by scientific evidence; focusing on fostering strong relationships with our clients. Accomplishing those goals relies on teamwork, so we work to build strong connections among our team of passionate animal-lovers. Apply if you're excited to: Communicate effectively with pet owners in a client-facing role, as well as with fellow team members to guide smooth clinic operations Work collaboratively in a team-oriented environment Demonstrate not only a passion for animals, but passion and empathy towards pet owners as well Show off your multitasking, attention-to-detail, and organizational skills Create a positive first impression of Wickiup Animal Hospital to anyone who calls or walks through the door Maintain a high standard of expectations and values Continue expanding your knowledge and understanding of the veterinary field and apply that gained education to bettering client understandings and relationships Anticipate the needs of the clinic, patients, etc. and take initiative to address them without needing to be asked

Requirements:

Minimum education requirement: high school diploma or equivalent Previous customer service experience Previous veterinary experience: preferred but not required Strong time management skills Demonstrated ability to multitask Robust interpersonal skills Clear, concise, easy-to-understand verbal and written communication style Proactive, task-driven, autonomous individual

Benefits:

Medical and vision coverage after 90 days of employment Retirement savings program after 90 days of employment

Work Location:

In person