Clinical Operations Coordinator

Position Overview:

Behavioral Health Consulting Services is seeking a highly organized, professional, and dependable Clinical Operations Coordinator to support daily center operations, staffing coordination, family communication, operational workflow, scheduling, and the clinical team within our ABA and behavioral health programs. This role is focused on operational support, communication, problem-solving, scheduling management, and maintaining consistency across daily center activities. The ideal candidate is calm under pressure, responsive, solution-focused, and able to manage multiple operational responsibilities in a fast-paced clinical environment while supporting the needs of both families and the clinical team.

Primary Responsibilities:

Develop, manage, and adjust daily and weekly staff schedules Coordinate staffing coverage and assist with same-day schedule adjustments and call-outs Support floor operations and maintain active oversight of daily center workflow and staffing needs Communicate with families regarding staff absences, schedule changes, cancellations, late arrivals, treatment hour adjustments, and operational updates Support families in understanding treatment schedules, staffing coverage, attendance expectations, and ABA treatment hour recommendations Maintain strong and professional communication with families regarding operational and scheduling concerns Provide operational and communication support to the clinical team Assist with staff communication regarding schedules, attendance, and operational expectations Support leadership and clinical staff with day-to-day operational coordination Assist with weekend operational coordination and ongoing on-call communication support Respond to operational concerns involving staffing, attendance, family communication, and scheduling needs during evenings and weekends as needed Help support recruiting efforts, including applicant communication and interview coordination Maintain professionalism and confidentiality in all staff and family interactions Support organization, follow-up, and communication across departments

Qualifications:

Bachelor's degree required; Master's degree preferred Must have understanding and knowledge of ABA services, treatment recommendations, staffing structures, and clinical operations Strong communication and organizational skills Ability to communicate professionally and confidently with families regarding treatment schedules, attendance, staffing, and operational concerns Ability to remain calm and professional in fast-paced or high-pressure situations Reliable, responsive, and solution-focused Experience in healthcare, ABA, behavioral health, scheduling, operations, or customer service preferred Ability to multitask and problem solve effectively Experience with scheduling systems, electronic communication, and administrative coordination preferred

Preferred Qualities:

Strong emotional regulation and professionalism Ability to work independently and follow through on tasks Team-oriented mindset Strong attention to detail and operational consistency

Schedule Expectations:

Approximately 25 hours per week Position requires flexibility and responsiveness to operational needs Ongoing on-call communication support for staffing, scheduling, and family operational concerns during evenings and weekends may be required This is a temporary-to-hire position with the potential for long-term placement based on organizational needs, reliability, operational performance, and overall fit within the organization. Behavioral Health Consulting Services is an equal opportunity employer committed to supporting children, families, staff, and the clinical team through compassionate, professional, and collaborative care.

Pay:

From $26.00 per hour

Work Location:

In person Clinical Operations Coordinator 30 Peck Rd, Torrington, CT 06790 From $26 an hour - Temporary, Part-time From $26 an hour -

Temporary, Part-time Position Overview:

Behavioral Health Consulting Services is seeking a highly organized, professional, and dependable Clinical Operations Coordinator to support daily center operations, staffing coordination, family communication, operational workflow, scheduling, and the clinical team within our ABA and behavioral health programs. This role is focused on operational support, communication, problem-solving, scheduling management, and maintaining consistency across daily center activities. The ideal candidate is calm under pressure, responsive, solution-focused, and able to manage multiple operational responsibilities in a fast-paced clinical environment while supporting the needs of both families and the clinical team.

Primary Responsibilities:

Develop, manage, and adjust daily and weekly staff schedules Coordinate staffing coverage and assist with same-day schedule adjustments and call-outs Support floor operations and maintain active oversight of daily center workflow and staffing needs Communicate with families regarding staff absences, schedule changes, cancellations, late arrivals, treatment hour adjustments, and operational updates Support families in understanding treatment schedules, staffing coverage, attendance expectations, and ABA treatment hour recommendations Maintain strong and professional communication with families regarding operational and scheduling concerns Provide operational and communication support to the clinical team Assist with staff communication regarding schedules, attendance, and operational expectations Support leadership and clinical staff with day-to-day operational coordination Assist with weekend operational coordination and ongoing on-call communication support Respond to operational concerns involving staffing, attendance, family communication, and scheduling needs during evenings and weekends as needed Help support recruiting efforts, including applicant communication and interview coordination Maintain professionalism and confidentiality in all staff and family interactions Support organization, follow-up, and communication across departments

Qualifications:

Bachelor's degree required; Master's degree preferred Must have understanding and knowledge of ABA services, treatment recommendations, staffing structures, and clinical operations Strong communication and organizational skills Ability to communicate professionally and confidently with families regarding treatment schedules, attendance, staffing, and operational concerns Ability to remain calm and professional in fast-paced or high-pressure situations Reliable, responsive, and solution-focused Experience in healthcare, ABA, behavioral health, scheduling, operations, or customer service preferred Ability to multitask and problem solve effectively Experience with scheduling systems, electronic communication, and administrative coordination preferred

Preferred Qualities:

Strong emotional regulation and professionalism Ability to work independently and follow through on tasks Team-oriented mindset Strong attention to detail and operational consistency

Schedule Expectations:

Approximately 25 hours per week Position requires flexibility and responsiveness to operational needs Ongoing on-call communication support for staffing, scheduling, and family operational concerns during evenings and weekends may be required This is a temporary-to-hire position with the potential for long-term placement based on organizational needs, reliability, operational performance, and overall fit within the organization. Behavioral Health Consulting Services is an equal opportunity employer committed to supporting children, families, staff, and the clinical team through compassionate, professional, and collaborative care.

Pay:

From $26.00 per hour

Work Location:

In person