Service Desk Intern

Boulder County Information Technology Department is seeking to hire 2 (two) Service Desk Interns . This position is an hourly, temporary position and can end at any time. This position requires someone responsive, patient, and interested in technology. This role requires consistent communication with technology users and the comfort to ask for help from coworkers who may be more knowledgeable or have elevated access. The Service Desk Intern will assist with troubleshooting and replacing computers as incidents and requests come in to our ticketing system. Tickets must be responded to in a timely, professional manner. We work with a diverse group of coworkers, both internal in IT and the rest of County, and expect everyone to be treated respectfully. This is an hourly, non-benefited position that will work 20-30 hours per week, Monday - Friday 8:00am - 4:30pm , depending on availability of applicants . This position will work out of 2025 14th St. , Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime). Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range :

$28.00

Hourly Tentative Hiring Timeline:

Phone Screening:

Week of April 27th

First Round Interviews:

Week of April 27th

Reference Check:

Week of April 27th Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information. Windows 11 and Office 365 troubleshooting and support Imaging workstations unique to different county departments Responding to voicemails and tickets Delivering, picking up, and installing workstation equipment at various county locations Working with other Service Desk staff to troubleshoot issues when there is a knowledge gap Gathering and documenting e-waste for pickup program Pulling hard drives from e-waste computers Communicating and developing relationships with fellow county staff in various departments Troubleshooting 2FA (two-factor authentication) issues or setting up new phones Performs related work, as required May be reassigned during emergency situations

PLEASE NOTE

: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed . Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process . Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of: No formal education or experience is required

DRIVER'S LICENSE

: Applicants must have a valid driver's license and a clean driving record Access to reliable transportation that is readily available for business use For more information regarding a clean driving record, please click here.

BACKGROUND CHECK & FINGERPRINTING

: A job offer is contingent on passing a background investigation with fingerprinting

SPECIAL REQUIREMENTS

Applicants must be at least 18 years old as of first day of employment

PREFERRED QUALIFICATIONS

Experience with Windows 11 and Office 365 Experience troubleshooting hardware and software Experience troubleshooting Windows profiles with Active Directory or Azure

KNOWLEDGE, SKILLS, & ABILITIES

Familiarity with Windows operating systems, Office 365, 2FA, and ticketing systems Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.