Collections Officer

Collections Officer Paradise, PA 2 DAYS AGO 22544011 Summary Paradise, PA In-Person Competitive Salary 1 Years Experience Bachelor's degree No Commission 40.00 hours per week / Day Shift / Full-Time Description Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions. When you join the Bank of Bird-in-Hand team, you'll be appreciated and celebrated for who you are every day. Bank of Bird-in-Hand is actively seeking a Collections Officer to join our team in Paradise, PA. This role is responsible for managing and recovering overdue loan accounts and real estate payment tracking while maintaining positive customer relationships. Also, it involves contacting customers, negotiating repayment plans, minimizing credit losses, and ensuring compliance with banking regulations and internal policies.

Responsibilities:

Monitor and manage assigned delinquent loan accounts (consumer and commercial). Monitor and manage Real Estate tax payments to various counties from customers. Contact customers via phone, email, and written correspondence regarding overdue payments, overdue real estate taxes and overdue insurance policies. Negotiate repayment plans and settlements within approved guidelines. Maintain accurate records of customer interactions and repayment commitments. Follow up on broken promises to pay and escalate cases where necessary. Recommend accounts for legal action, repossession, or write-off in line with policy. Liaise with lenders, legal teams, external collection agencies, and repossession agents. Prepare periodic collection reports and performance updates. Ensure compliance with banking regulations, consumer protection laws, and internal policies. Provide customer service support while balancing risk mitigation objectives. Perform other duties as required.

Preferred Skills:

Knowledge of loan products (consumer and commercial). Understanding relevant banking and debt recovery regulations. Proficiency in MS Office and banking/loan management systems.

Qualifications:

Bachelor's degree in Finance, Accounting, Business Administration, OR in lieu of a degree, a minimum of 3 years' closely applicable work experience. 1-3 years' experience in collections, credit control, or banking operations. Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees: Competitive Medical, Dental, Vision Coverage 401(k) Retirement Plan with 4% Match Company Paid Life, STD, and LTD Health Savings Account (HSA) & Flexible Spending Account (FSA) options Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO 12 Paid Holidays Tuition Reimbursement Company Events and Picnics Equal Opportunity Employer No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. Additional Details How To Identify Potential Job Scams

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