Collections Specialist

Jobs › Marlboro, MA › Collections Specialist Robert Half Collections Specialist Marlboro, MA Apply Description We are looking for a Collections Specialist to support a contract opportunity with a growing organization in Massachusetts. This position focuses on managing commercial accounts, maintaining positive client relationships, and helping improve cash flow through timely follow-up on outstanding balances. The ideal candidate brings strong communication skills, sound judgment in resolving account issues, and confidence working with billing information and Excel-based reporting.

Responsibilities:

• Contact commercial customers regarding past-due balances and follow up consistently to secure timely payment
• Review account activity, invoices, and payment records to identify discrepancies and determine appropriate collection actions
• Work directly with customers and internal teams to investigate billing concerns and resolve disputes that may delay payment
• Maintain accurate documentation of collection efforts, customer communications, and account status updates
• Prepare and update Excel reports to track aging balances, payment trends, and collection progress
• Support billing and collection processes by ensuring account information is current and aligned across records
• Provide attentive customer service while balancing relationship management with effective recovery of outstanding receivables Requirements
• Experience handling commercial collections in a business-to-business environment
• Working knowledge of billing, payment applications, and accounts receivable follow-up
• Ability to research account issues and resolve disputes in a timely and detail-focused manner
• Proficiency with Microsoft Excel, including the ability to organize and review financial data
• Strong verbal and written communication skills with a customer-focused approach
• High level of accuracy, organization, and follow-through when managing multiple accounts
• Ability to work independently in a fast-paced contract assignment Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Collections Specialist Marlboro, MA Clear All Apply