Collections Specialist

A local company is seeking a detail-oriented and results-driven Collections Specialists to join their team. In this role, you will be responsible for managing outstanding accounts receivable, contacting customers regarding past-due balances, resolving billing issues, and supporting cash flow goals. The ideal candidate will have strong communication skills, a customer-service mindset, and the ability to work effectively in a fast-paced environment.

Key ResponsibilitiesMonitor accounts to identify overdue paymentsContact customers by phone, email, and written correspondence to collect outstanding balancesInvestigate and resolve billing discrepancies and payment issuesMaintain accurate records of collection activity and customer communicationsNegotiate payment arrangements in accordance with company policiesCollaborate with internal teams, including accounting, billing, and customer service, to resolve account issuesPrepare aging reports and provide updates on collection statusEscalate delinquent accounts when appropriateSupport month-end reporting and accounts receivable reconciliation efforts