Collector III (US)

We are looking for an experienced collector to support accounts receivable activities for customer accounts. This Long-term Contract position focuses on recovering overdue balances, answering customer questions, and addressing billing or pricing concerns while maintaining strong business relationships. The role works closely with internal teams and external customers to research account issues, provide accurate updates, and help resolve credit-related matters efficiently.

Responsibilities:

• Manage collection efforts for overdue invoices by contacting assigned customer accounts through phone, email, and written correspondence.
• Investigate billing, pricing, and payment discrepancies and work toward timely resolution of account disputes.
• Respond to customer inquiries and provide clear, accurate information related to balances, invoice status, and credit concerns.
• Partner with internal departments such as sales, customer service, and finance to resolve account issues and support ongoing collections activity.
• Review account history and outstanding receivables to determine appropriate follow-up actions and maintain progress on delinquent balances.
• Document customer interactions, dispute details, and collection activities thoroughly to ensure accurate records and follow-through.
• Prioritize a high volume of tasks and communications while meeting deadlines and maintaining consistent service standa