Commercial Insurance Representative

Commercial Insurance Representative Scherz Insurance Group - Farm Bureau Northville, MI Job Details Full-time $50,000 a year 9 hours ago Benefits License reimbursement Paid time off Opportunities for advancement Flexible schedule Qualifications Property & Casualty License Property casualty insurance

Full Job Description Benefits:

WFH options License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development

Position Summary:

The Commercial Insurance Account Manager is responsible for servicing and retaining a book of small to mid-sized commercial accounts. In a small agency environment, this role requires someone who is resourceful, independent, and comfortable supporting multiple areas of the business—from client service to carrier coordination. This position plays a key role in maintaining strong client relationships and supporting overall agency growth.

Key Responsibilities:

Client Service & Account Management Serve as the primary point of contact for commercial clients, providing responsive and personalized support Handle coverage questions, policy changes, billing inquiries, and certificate requests Manage the full renewal process, including gathering information, marketing accounts, and presenting options Process endorsements, cancellations, reinstatements, and other policy updates Conduct coverage reviews and identify opportunities to improve client protection and retention Carrier & Internal Coordination Work directly with underwriters to obtain quotes, negotiate terms, and place coverage Maintain strong carrier relationships and ensure accurate, complete submissions Collaborate with producers/agency leadership to keep accounts on track and informed Claims & Operations Support Assist clients through the claims process, including reporting and follow-up Support general agency operations such as document management, basic admin tasks, and workflow improvements Contribute to a team environment by assisting where needed

Qualifications:

Required 2+ years of commercial insurance experience in an agency setting Active Property & Casualty license Knowledge of common commercial lines insurance products

Preferred:

Experience in a small or independent agency Familiarity with Guidewire and/or Salesforce Industry designations (CISR, CIC, CRM) a plus

Skills:

Strong organizational skills and ability to manage multiple priorities Independent, problem-solving mindset Detail-oriented with solid documentation habits Customer-focused communication style Team player willing to support a variety of tasks We take pride in how we show up for our clients and for each other. Our team is guided by the following values:

Integrity:

Always do the right thing, even when no one is looking

Never Stop Learning:

Continuously grow your knowledge to better serve clients Strive to Be the

Best:

We're competitive and driven—because winning matters

Understand First, Then Advise:

We listen first so we can provide the right solutions

Respect Each Other:

A strong team starts with how we treat one another

Exhibit Professionalism:

We lead with professionalism to build trust and reduce friction