Concierge

Job Overview:

As the first point of contact for residents, guests, and visitors, the front desk concierge will play a vital role in creating a warm and welcoming environment. This position is responsible for assisting residents with inquiries, coordinating front desk operations, handling phone calls, managing visitor check-ins, and providing general administrative support.

Responsibilities:

Answer the telephone, transfer calls, take and deliver accurate messages. Greeting guests who come in the door to tour, visit a resident or complete other business concerns. Develop or photocopy documents and forms as requested. Assist with the maintenance of files by keeping them updated with new or revised forms. Maintain the lobby area in a clean and uncluttered manner. Responsible for ensuring that all employees are providing excellent customer service to internal and external customers. Perform job duties for residents and with team members in a courteous and professional manner. Take the initiative to ensure resident safety and satisfaction is a priority. Meet and greet visitors in a friendly, helpful manner (visitors include anyone who visits the community; specifically, current residents' families and friends, prospective residents and their families, referral sources, vendors and regulators). Answer phones appropriately, according to company and community standards. Must be computer literate. Must have strong organizational skills. Must be able to communicate effectively with residents, families, staff and the general public. Must have compassion for and desire to work with the elderly. Must demonstrate the ability to work responsibly as a team member as well as an individual. Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others. Ability to represent our community in a positive and professional manner. Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents and staff. Must be able to relate to and work with the ill, disabled, elderly, emotionally upset and, at times, hostile people within the community. Ensure compliance and understanding of all regulations regarding residents' rights. Perform other duties as assigned.

Required Qualifications:

Must have a valid Drivers License.

Must pass a criminal background check.

Must be able to meet all health and safety requirements.\Must be able to perform duties and responsibilities, with or without reasonable accommodation.

Preferred Qualifications:

Prior receptionist experience preferred.

Physical Requirements & Work Conditions:

Scheduled hours; possible overtime. May work in other positions temporarily when necessary. Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post disaster, etc.). Is subject to injury from falls, burns from equipment, odors, etc., through the workday, as well as to reactions from dust, disinfectants, and other air contaminants. May be subject to the handling of and exposure to hazardous chemicals. Including but not limited to sitting/standing in place for short/long periods at a time, repetitive use of hands, fingers, wrists, arms, frequent walking, bending, reaching, stooping, squatting, pushing/pulling/lifting 25+lbs. High people interaction, bright and low lighting, loud noises, fluctuating temperatures, exposure to odors communicable illness/disease and other related infectious contagions found in a healthcare/residential setting.

Benefits:

Paid Time Off with rollover

• Health Insurance, Dental Insurance, Vision Insurance
• Short-Term/Long-Term Disability Insurance; Variety of Supplemental Insurances Available
• 401K Retirement Savings Holiday Pay Benefits Company Paid Life Insurance
• Career Growth Opportunities CNA Class Tuition Reimbursement Employee Assistance Program
• Employee Referral Bonuses Some benefits may only be eligible to full-time team members.

Join Our Team at Bermuda Village! At Bermuda Village, we believe in creating a workplace where employees feel valued, supported, and inspired to make a difference. As part of our team, you'll be working in a warm and welcoming retirement community dedicated to providing compassionate service, genuine care, and meaningful living for our residents. We offer opportunities for professional growth, competitive benefits, and the chance to be part of a team that truly cares about each other and the people we serve. If you're looking for more than just a job, but a career where your work has purpose, we'd love to have you join us!