Crew Member

Mission:

The Crew Member is responsible for meeting guest's need through our

Values:

We A.C.T. Guest First

• develop behaviors to effectively model "We A.C.T. Guest First" with internal customers and guests. We are Clean and Attractive
• learn the importance of maintaining a clean and attractive work environment and appearance. We are Fast
• identify what is needed to create an environment where all employees share in the responsibility of exceeding guest satisfaction. We Always Deliver High Quality
• learn what is meant by quality and how to demonstrate behaviors that support the consistent delivery of quality products. We Enjoy Working Here
• explore the conditions that allow employees to gain personal, guest, and organizational satisfaction.

Able to recite the values and value proposition

Duties & Responsibilities:

Sales and Profits Greets and engages each Guest, ability to suggestive sell to Guests and potential Guests. Demonstrates Attentive, Cheerful and Timely (A.C.T.) standards for service. Provides product samples to all potential Guests. Product Quality Delivers High Quality product every time. Maintains and delivers high quality products using the PACE system. Demonstrates knowledge of products and service. Service Uses Wow! Service to enhance the Guest's experience. Works with other team members to pro-actively react to the Guest's needs. Models and promotes the culture. Housekeeping Maintains bakery cleanliness during shift. Follows the bakery-cleaning schedule. Demonstrates a "clean-as-you-go" philosophy. Training Able to certify on all crewmember positions. Creates all products to standard. Policies and Procedures Follows procedures outlined in the Operations Manual. Follows cash control and security policies. Knowledgeable in register discounts and promotions. Maintains safe and healthy workplace conditions for Guests and other Crew Members. Reports accidents and incidents to Bakery Management immediately.

Critical Skills:

Delivers WOW! Service and A.C.T.

Guest First Teamwork & Interpersonal Communication Skills Honesty and Integrity Essential Physical Requirements:

Ability to communicate with Guests and co-workers. Ability to perform functions of addition and subtraction and make correct change. Ability to process information through the POS register system. Ability to lift up to 50lb bags or pull 35lb batches of dough from the mixer (if working in a scratch bakery) Ability to lift up to 35-pound boxes of frozen products. Ability to work in a warm environment (ovens) and react to buzzers and timers. Ability to climb ladders and bend at the waist to clean equipment. Ability to use hands, arms, shoulders and back to produce rolls for up to 4-hour periods (if working in a scratch bakery). Ability to work around industrial strength cleaners. Ability to weigh and measure baking products. Ability to stand for up to 4 hours without a break. Ability to operate the mixer, if over 18 years of age (if working in a scratch bakery)

Professional Background:

Must be at least 18 years of age and have valid work permit if required by law. Retail or food experience preferred, but not required. Excellent interpersonal communication skills and a strong interest in Guest service.

Job Types:

Full-time, Part-time Pay:

$20.00

• $20.

50 per hour

Benefits:

Employee discount Flexible schedule Food provided Paid time off Paid training

Shift:

Day shift Evening shift Morning shift Ability to

Commute:

Rancho Santa Margarita, CA 92688 (Required)

Work Location:

In person