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C
Caesarstone
CS Connect Retail Channel Manager
Job Description
Description The purpose of this role is to act as a catalyst for the regional sales teams in developing the framework and presentation of the managed program to customers. This is a centrally focused role that acts as resource and support for the sales team in the regions in building custom programs for customers. This is a day-to-day hybrid customer service, administrative sales support role to ensure smooth sales procedures. Key Responsibilities Act as central point person for the US sales regions in developing the framework and presentation of the managed program for key customers. Act as expert resource for customers in conducting presentations and guiding the customer through the program concept, deliverables and expectations. Participate in meetings (in person or virtual) with potential large and/or strategic customers. Conduct ongoing virtual training sessions to educate participating CS Connect Program Retailers and Fabricators on systems and processes. Work with Marketing and Sales Leads to continue to enhance presentation materials, as needed, to ensure success of the program Work with Channel Marketing and Sales Program Leaders to develop incentives, call to action emails and go to market strategies to ensure we retain current customers and acquire new customers Develop channels to capture ongoing customer feedback both internally and externally; Collect and analyze feedback results and present findings to stakeholders. Identify opportunities for innovation and continuous improvement with managed program. Participate in regional or national Conventions and Trade Shows to promote the CS Connect program (i.e. Buyer Group Conventions, KBIS, etc.) Work with Marketing and Sales Leads to continue to enhance presentation materials, as needed, to ensure success of the program. Work with Channel Marketing and Sales Program Leaders to develop incentives, call to action emails and go to market strategies to ensure we retain current customers and acquire new customers. Other duties as assigned.