Customer Account Manager

Customer Account Manager 2.8 2.8 out of 5 stars 4400 South Hamilton Road, Groveport, OH 43125 Full-time kdc/one 374 reviews Full-time KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America. Customer Account Manager We are seeking a highly organized and customer-focused Customer Account Manager to serve as the primary point of contact for assigned customers. This role is critical to delivering an exceptional customer experience by ensuring clear communication, strong execution, and reliable delivery across all customer orders and initiatives. While the title suggests a sales-oriented role, this position is focused on operational excellence and customer partnership. The Customer Account Manager is responsible for understanding, influencing, and communicating order status, aligning internal teams, and driving customer growth through consistent, high-quality delivery. What You'll Do Own the Customer Relationship Serve as the main point of contact for customers, managing all communication related to orders, projects, and performance Build strong, trust-based relationships through proactive communication and follow-through Lead customer meetings, including order reviews, project updates, and issue resolution discussions Ensure clear, accurate, and consistent messaging across all interactions Drive Order & Project Execution Oversee the lifecycle of customer orders and projects, including new product launches and ongoing initiatives Develop and manage timelines, track progress, and ensure on-time delivery Coordinate cross-functional teams to meet customer requirements and commitments Maintain visibility into order status, risks, and key milestones Partner Across Operations Collaborate with production, supply chain, quality, and engineering teams to execute customer needs Proactively communicate order updates, risks, and delays to customers Coordinate line trials, documentation, and required approvals Ensure all supporting documentation is accurate and completed on time Manage Account Details Oversee customer-owned inventory, including tracking and reconciliation Coordinate billing activities such as trials, miscellaneous charges, and inventory-related fees Provide customers with clear insight into inventory, financial impacts, and operational considerations Solve Problems & Improve Processes Identify and remove barriers impacting delivery and customer satisfaction Lead cross-functional efforts to resolve issues quickly and effectively Balance customer expectations with operational capabilities Drive continuous improvement to enhance service and execution What You Bring 3-5+ years of experience in customer service, account management, or project coordination (manufacturing environment preferred) Strong communication and relationship-building skills Proven ability to manage multiple priorities in a fast-paced environment Experience working cross-functionally to drive execution and results Problem-solving mindset with the ability to navigate complex situations Proficiency in Microsoft Office; experience with ERP systems (e.g., SAP) and project tools is a plus Bachelor's degree in Business, Operations, or related field preferred What Success Looks Like High customer satisfaction and retention Consistent on-time order delivery and execution Accurate and reliable order fulfillment Clear, proactive communication with customers and internal teams Reduced escalations and faster issue resolution Contribution to customer growth through strong delivery performance This is an opportunity to play a high-impact, customer-facing role where your ability to connect customer needs with operational execution directly drives success. KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.