Customer Account Specialist

Job Overview At BrandNu, a Caldic Company, our strength lies in inspiring solutions to address our customer's challenges in the pharmaceutical market. Our parent, Caldic, a distribution solutions partner of specialty chemicals and ingredients unlocking value in life science and material sciences. We drive innovation in the food personal care, pharma and industrial markets. Responsibilities Account Management & Growth Own and develop a portfolio of high‑value accounts across Pharma, Distribution, and Custom Packaging channels Market & Product Expertise Serve as a subject‑matter expert on specialty chemicals (APIs, excipients, intermediates, additives, packaging chemicals, etc.) Translate customer requirements into actionable technical and commercial solutions Monitor industry trends, regulatory changes, competitive activity, and supply/demand dynamics that influence customer strategy Customer Engagement Conduct quarterly business reviews, forecast customer demand, and ensure service excellence Collaborate with technical, regulatory, supply chain, and quality teams to resolve issues and support product qualifications Represent the company at customer meetings, trade shows, and industry events Cross‑Functional Leadership Partner closely with Sales, Supply Chain, Product Management, and Operations to execute growth strategies Drive project execution for custom packaging, reformulation, new product introduction, and value‑creation programs Support S&OP processes through accurate forecasting, opportunity pipeline management, and risk mitigation Identify new business opportunities, expand share of wallet, and build long‑term partnerships Lead contract negotiations, pricing strategy, and commercial terms to achieve revenue and margin goals Skills Strategic & consultative selling Technical and commercial problem-solving Customer‑centric mindset Financial & analytical acumen Project management Collaboration & cross‑functional leadershipProficient in Microsoft Office including Excel skills, tools, and techniques ERP experience and use of the software tools to extract information Requirements Bachelor's degree in the following but not limited; Chemistry, Engineering, Life Sciences, Business, or equivalent experience 7+ years of commercial experience in specialty chemicals, pharmaceuticals, distribution, or packaging industries Strong understanding of regulated markets (GMP, quality systems, compliance expectations) Demonstrated success in key account management, business development, and strategic selling Excellent communication, negotiation, and relationship‑building skills Ability to travel as required (10 - 25%)

Pay:

$75,000.00 - $80,000.00 per year

Work Location:

In person