Customer Care Representative

THIS IS A CONTRACT UNTIL 11/13/2026!

At MilliporeSigma, they are at the forefront of life sciences, working tirelessly to tackle the industry's toughest challenges. By collaborating with the global scientific community, they strive to enhance health access worldwide.

Their mission is clear:

to equip scientists and engineers with top-notch lab materials, technologies, and services, making research and biotech production simpler, faster, and more successful. With a dedication to shaping the future of drug development, they're with our customers every step of the way, pioneering tomorrow's possibilities. MilliporeSigma is expanding their Mirus Bio facility in Madison, WI! Mirus Bio pioneered the manufacture of transfection reagents and proprietary technologies for nucleic acid delivery applications. The dynamic and forward thinking approach has allowed them to stay agile and adapt to emerging trends. Their work is technical and cutting edge, and they promote a culture that encourages creativity, initiative, responsibility, and respect. Mirus' current focus is on developing and commercializing novel research and GMP-grade products to enable researchers within the cell and gene therapy space: The role responsibilities are the following: Accurately process phone, email, EDI, and web orders for domestic and international shipping in ERP software - i.e., Business Central Answer customer phone and email inquiries. Initiate contact with customers regarding questions or clarifications about orders. Generate lot number and pick list information to support the Shipping department. Email and mail invoices for daily orders. Maintain customer order documents accurately. File departmental information appropriately. Use ERP software to process payment for credit card payments for orders. Work with EDI system to receive purchase orders and send required documents to trading partners. Process sample requests. Close out the business day by posting invoices. Communicate with and assist other Mirus Bio departments. Attend meetings as requested or required. Complete tasks and training in the Quality Management System. Assist with general office duties/company needs as requested and required. Perform other duties as assigned by Head of, Field Applications and Support and the

Senior Customer Service Associate Who You Are:

Education:

A High School Diploma or GED is required; a Bachelor's degree is preferred.

Technically Savvy:

You are proficient in the MS Office Suite (Teams, Excel, Word) and have a knack for learning complex ERP systems

Detail-Oriented & Reliable:

You take pride in "getting it right the first time," ensuring that every order and invoice is processed with 100% accuracy.

A Professional Communicator:

You possess excellent verbal and written communication skills, with the ability to bridge the gap between internal departments and global customers.

Customer-Centric:

You approach every interaction with empathy, understanding that your work directly impacts researchers in the critical cell and gene therapy space. The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

Pay:

$20.00 - $24.00 per hour

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)

SAP ERP:

2 years (Preferred) Ability to

Commute:

Madison, WI 53719 (Required)

Work Location:

In person