Customer Care Representative

Customer Care Representative. Smart, Caring, courteous and Responsible Customer Care Representative wanted for full time in a busy office. KEIL Heating and Air Conditioning is seeking an experienced Customer Care Representative for a full-time position. KEIL has been providing comfort to homeowners in Northern New Jersey for over a century. We currently have an opening for a Customer Care Representative with a great attitude, high energy, and high motivation. This is a great opportunity to be a part of a wonderful office staff that takes care of our established customer base, some of which have been with us for three generations. We have a fun customer-focused environment with friendly, caring co-workers. We're a company committed to quality service by empowering reliable and self-motivated individuals. Goal-oriented candidates will share office duties, make outbound and take inbound phone calls. A strong Windows computer understanding is necessary in order to schedule, log, and follow up with our residential customers. This is a detail-oriented position for a well-organized individual.

Primary Responsibilities:

Input/update customer information into our computer system. Make outgoing calls to customers to schedule maintenance and service appointments. Answer incoming telephone calls, schedule and manage customer requests. Assist customers on the phone and occasionally in person. Offer customers product and service solutions to solve their comfort problems. Other responsibilities as assigned by management.

Key Competencies:

Strong Interpersonal and communication skills

• verbal and written (English).

Strong listening and problem-solving skills. Well organized, thorough, and detail-oriented with a take-charge attitude. Ability to make fast, accurate, and logical decisions without assistance. Ability to follow instructions and to provide instructions to others.

Education and Experience:

Associate's degree in business or equivalent course work and experience. 1-2 years of minimum experience and knowledge of customer service principles and practices. Strong computer skills including proficiency in Word and Excel.

Benefits:

On-the-job training. 8:00

• 5:00 Monday
• Friday, occasional Saturdays from 7:00
• 12:00.

Advancement opportunities. Professional working environment. Medical, Dental, Life, and Long term disability insurance. Bonus incentives and residual income opportunity. 401K plan with company match. Profit sharing program. Only those who have the required qualifications and are looking for a long-term career with a great team should apply. Smokers need not apply. KEIL is a family-owned company that dates back to 1908! We require all of our personnel to be 100% drug free and have a clear criminal history background.