Customer Exp. Specialist - (Must be 21+) - Firearms & Sporting Goods

H-004390-2026

Customer Exp. Specialist

• (Must be 21+)
• Firearms & Sporting Goods United States
• Texas
• Fort Hood Regular Part Time Job Description As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments.

You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate

• Firearms/Sporting Goods at the Exchange?

Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you'll be right with them Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Ensure customers have an extraordinary experience while shopping Complete transactions accurately and efficiently while engaging customers in appropriate conversation We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications Previous experience with Inventory Control procedures preferred Prior knowledge and experience with firearms preferred Understanding of ATF laws and regulations Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge

Additional Qualifications/Requirements:

Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills 12 months Retail experience preferred Facility Name

HOOD CC MAIN STORE

Job Grade 2 Job Tier 1 Career Area Retail Operations Supervisor No Who We Are The army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 Billion enterprise ranked among the top retailers. The Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea, and Japan. We also operate stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

BENEFITS TO WORK WITH US & OUR PACKAGE

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

• Specific position allow participation in Medical, dental, life & disability, paid time off, Paid vacation/sick leave, advancement opportunity, 401K plan to qualify associates Administrative Leave, Military Leave with Pay, Annual Performance Increases, Holiday Pay, Service Awards, FMLA, Associate Transfer Program, Professional Development Training, Flexible Spending Accounts, Health Savings Account (HSA), Health Reimbursement Arrangements (HRA), Basic Associate Life Insurance, Long-Term Care, Personal Accident Insurance, Maternity/Paternity Absence, Administrative Leave, FMLA, Tax-free Shopping, Mass Transportation Benefit Program, Employee Assistance Program, Annual Performance Increases, Exchange Associate Transfer Program, You'll also have access to the base and its facilities (Gym, library, theater, and bowling Alley), a status as an employee of the DoD and more… Our Focus We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our soldiers, Airmen, and their families.

Job Qualifications Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements

HOURS NEED

SUNDAY 1230-1830 THURSDAY, FRIDAY & SATURDAY 1430-2030 MONDAY

TO WEDNESDAY

AS NEEDED (MUST

BE ABLE TO WORK EVENINGS AND WEEKENDS

) Salary Minimum $17.25 Salary Maximum $17.25 Number of Positions Remaining 1 Job Expires 13-May-2026